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Software · head to head

Tidio vs Kore.ai

Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite
Kore.ai logo

Kore.ai

Software

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
  • They diverge on capability: Tidio covers Live chat, Kore.ai covers Conversational AI.

Where they differ

Only the attributes on which Tidio and Kore.ai actually diverge.

Attributes where Tidio and Kore.ai differ
AttributeTidioKore.ai
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Mobile, Messaging, Voice, IVR
Founded20132014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Live chat
  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • API

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Kore.ai
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Kore.ai

Kore.ai

  • Customer engagementnot Tidio
  • Lead generationnot Tidio
  • Customer supportnot Tidio
  • Sales automationnot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Pricing, plan by plan

Tidio

Free

No published plan breakdown. See the Tidio review.

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Which should you pick?

Choose Tidio if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Questions people ask

Is Tidio or Kore.ai better?
Neither clearly leads. Tidio starts at Free and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or Kore.ai?
Tidio has a free tier; the other does not. Paid plans start at Free for Tidio and On request for Kore.ai.
Does Tidio or Kore.ai run on more platforms?
Tidio runs on Cloud-based SaaS. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Tidio best used for?
Tidio is most often used for e-commerce businesses deploying chatbots to handle customer inquiries, customer service teams seeking to automate 50%+ of routine support tickets. Of those, e-commerce businesses deploying chatbots to handle customer inquiries and customer service teams seeking to automate 50%+ of routine support tickets are not what Kore.ai is typically brought in for.
What can Tidio do that Kore.ai cannot?
Tidio covers Live chat, Chatbots, Visitor tracking, Email marketing. Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Both handle Web support.
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