Software · head to head
Smartsupp vs Haptik
Smartsupp
Software
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
Haptik
Software
Conversational AI platform for customer engagement and support
- From
- On request
- Rated
- -
The short version
- Only Smartsupp has a free tier, so it costs nothing to try first.
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
- They diverge on capability: Smartsupp covers Live chat messaging, Haptik covers Conversational AI.
Where they differ
Only the attributes on which Smartsupp and Haptik actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Live chat messaging
- Co-browsing
- Visitor tracking
- Heatmaps
- Shopify
- Zapier
- Mobile app support
- IOS support
Only in Haptik
- Conversational AI
- Multi-channel support
- Intent recognition
- Analytics
- Mobile support
- Messaging apps support
Both cover
- Slack
- API
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Haptik
Haptik
- Building conversational AI assistants for customer supportnot Smartsupp
- Automating customer conversations across messaging channelsnot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Haptik
- No pricing is published, and no tier, cost structure or minimum is disclosed
- The only routes to a figure are a demo request or an enterprise sales email
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Haptik
On request- Starter$100/month
- Basic chatbot
- 1 channel
- Professional$300/month
- Advanced AI
- Multi-channel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose Smartsupp if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want co-browsing.
Choose Haptik if
- You need conversational ai.
- You work on Web, Mobile, Messaging apps, Voice.
- You also want multi-channel support.
Questions people ask
- Is Smartsupp or Haptik better?
- Neither clearly leads. Smartsupp starts at Free and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Haptik?
- Smartsupp has a free tier; the other does not. Paid plans start at Free for Smartsupp and On request for Haptik.
- Does Smartsupp or Haptik run on more platforms?
- Smartsupp runs on Web, Mobile app, IOS, Android. Haptik runs on Web, Mobile, Messaging apps, Voice.
- Can I use Smartsupp for free?
- Yes. Smartsupp has a free tier, so you can try it without paying. Haptik starts at On request.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Haptik is typically brought in for.
- What can Smartsupp do that Haptik cannot?
- Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Both handle Slack, API, Web support.