Software · head to head
Smartsupp vs Conversica
Smartsupp
Software
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
Conversica
Software
AI-powered conversational platform for sales and customer service
- From
- On request
- Rated
- -
The short version
- Only Smartsupp has a free tier, so it costs nothing to try first.
- They diverge on capability: Smartsupp covers Live chat messaging, Conversica covers Conversational AI.
Where they differ
Only the attributes on which Smartsupp and Conversica actually diverge.
| Attribute | Smartsupp | Conversica |
|---|---|---|
| Starting price | Free | On request |
| Pricing model | freemium | subscription |
| Free tier | Yes | No |
| Platforms | Web, Mobile app, IOS, Android | Web, Email, SMS, Messaging apps |
| Founded | 2012 | 2009 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Live chat messaging
- Co-browsing
- Visitor tracking
- Heatmaps
- Shopify
- Slack
- API
- Mobile app support
Only in Conversica
- Conversational AI
- Lead nurturing
- Customer engagement
- Intent analysis
- Salesforce
- HubSpot
- Microsoft Dynamics
- Email support
Both cover
- Zapier
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Conversica
Conversica
- Customer engagementnot Smartsupp
- Lead generationnot Smartsupp
- Customer supportnot Smartsupp
- Sales automationnot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Conversica
Nothing recorded yet. See the Conversica review.
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Conversica
On request- Starter$200/month
- AI conversations
- Lead nurturing
- Professional$500/month
- Advanced automation
- Custom flows
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Smartsupp if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want co-browsing.
Choose Conversica if
- You need conversational ai.
- You work on Web, Email, SMS, Messaging apps.
- You also want lead nurturing.
Questions people ask
- Is Smartsupp or Conversica better?
- Neither clearly leads. Smartsupp starts at Free and Conversica at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Conversica?
- Smartsupp has a free tier; the other does not. Paid plans start at Free for Smartsupp and On request for Conversica.
- Does Smartsupp or Conversica run on more platforms?
- Smartsupp runs on Web, Mobile app, IOS, Android. Conversica runs on Web, Email, SMS, Messaging apps.
- Can I use Smartsupp for free?
- Yes. Smartsupp has a free tier, so you can try it without paying. Conversica starts at On request.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Conversica is typically brought in for.
- What can Smartsupp do that Conversica cannot?
- Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Both handle Zapier, Web support.