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E-Commerce · head to head

Trustpilot vs Volusion

Trustpilot logo

Trustpilot

E-Commerce

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite
Volusion logo

Volusion

E-Commerce

Ecommerce platform for growing online businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource; Volusion pricing details not shown on main website
  • They diverge on capability: Trustpilot covers Review collection, Volusion covers Website builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Trustpilot and Volusion actually diverge.

Attributes where Trustpilot and Volusion differ
AttributeTrustpilotVolusion
Pricing modelfreemiumsubscription
Founded20111999

Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

Only in Volusion

  • Website builder
  • Product catalog
  • Shopping cart
  • Payment processing
  • Inventory tracking
  • Order management
  • Email marketing
  • SEO tools

What people use each for

The jobs each tool is most often brought in to do.

Trustpilot

  • Review collection and managementnot Volusion
  • Customer reputation monitoringnot Volusion
  • Review widget integrationnot Volusion
  • Multi-location business review trackingnot Volusion

Volusion

  • Small to medium business e-commerce storefrontsnot Trustpilot
  • Inventory and product managementnot Trustpilot
  • Omnichannel selling across platformsnot Trustpilot
  • Email marketing and customer engagementnot Trustpilot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Volusion

  • Pricing details not shown on main website
  • Requires migration effort for existing stores

Pricing, plan by plan

Trustpilot

Free
  • FreeFree
    • 50 review invitations monthly
    • Unlimited Support Center access
    • Basic review collection and management
  • Starter$99/month
    • 100 review invitations monthly
    • 2 widgets, 1 user, 1 domain
    • 15 integrations
  • Plus$319/month
    • 300 invitations monthly
    • 10 widgets, 3 users
    • Up to 3 domains
  • Premium$799/month
    • 1,000 invitations monthly
    • 21 widgets, 10 users
    • Unlimited domains

Volusion

Free
  • Free TrialFree
    • Store builder
    • Product management
    • Basic analytics
  • Professional$35/month
    • All free features
    • Advanced tools
    • Email marketing

Which should you pick?

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Choose Volusion if

  • You need website builder.
  • You want to start without paying.
  • You also want product catalog.
Volusion review

Questions people ask

Is Trustpilot or Volusion better?
Neither clearly leads. Trustpilot starts at Free and Volusion at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Trustpilot or Volusion?
Trustpilot starts at Free and Volusion at Free.
Does Trustpilot or Volusion run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Trustpilot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Trustpilot best used for?
Trustpilot is most often used for review collection and management, customer reputation monitoring, review widget integration, multi-location business review tracking. Of those, review collection and management and customer reputation monitoring are not what Volusion is typically brought in for.
What can Trustpilot do that Volusion cannot?
Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard. Volusion covers Website builder, Product catalog, Shopping cart, Payment processing.

Answered from the vendors’ own pages

Trustpilot: Does Trustpilot offer a free plan?

Yes. Trustpilot's Free plan includes 50 review invitations monthly, unlimited Support Center access, and basic review management at no cost.

Source
Volusion: What payment methods does Volusion accept?

Volusion supports multiple payment options including Stripe, PayPal, Venmo, and Amazon Pay through integrations with certified technology partners.

Source
Trustpilot: What is the minimum contract length for Trustpilot paid plans?

All Trustpilot contracts require a 12-month commitment, prepaid annually. This applies to Starter, Plus, Premium, and Enterprise plans.

Source
Volusion: Is there a contract requirement to use Volusion?

No contract is needed. Volusion offers a 14-day free trial with no credit card required, and you can cancel anytime.

Source
Trustpilot: Does Trustpilot charge per domain or per organization?

Pricing for Plus and Premium plans is per domain. The Starter plan includes 1 domain; Plus covers up to 3 domains; Premium supports unlimited domains. Enterprise pricing is custom.

Source
Volusion: What support is available to Volusion users?

Volusion provides free 24/7 customer support. Users also have access to a help center and can connect with SEO specialists, web designers, and marketing professionals through Marketing 360.

Source
Trustpilot: Can data be accessed after canceling Trustpilot?

Yes. Trustpilot states that 'Reviews remain accessible if service is discontinued,' ensuring customers retain access to collected review data even after canceling.

Source
Volusion: What features are included with a Volusion store?

Core features include inventory management, unlimited product options, responsive themes, site builder, SEO management, newsletters, CRM system, and payment processing capabilities.

Source
Volusion: Can I integrate third-party applications with my Volusion store?

Yes, Volusion offers "dozens of powerful apps and integrations created by our certified technology partners" to add advanced functionality to your site.

Source
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