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Field Service · head to head

ServiceTitan vs Tractian

ServiceTitan logo

ServiceTitan

Field Service

Per-technician pricing designed to fit your business and goals, at any size

From
On request
Rated
-
Full reviewWebsite
Tractian logo

Tractian

Field Service

CMMS with published per-user pricing plus vibration sensors sold as a separate per-asset subscription

From
$60/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ServiceTitan pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier; Tractian sensors are excluded from both published CMMS tiers and are quoted per monitored asset, so the transparent rate card covers only the part of the deployment that costs least.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which ServiceTitan and Tractian actually diverge.

Attributes where ServiceTitan and Tractian differ
AttributeServiceTitanTractian
Starting priceOn request$60/month
Pricing modelsubscriptionPer user per month
PlatformsWebWeb, iOS, Android

Identical on both: free tier (No), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ServiceTitan

Nothing recorded that Tractian does not also cover.

Only in Tractian

  • Published per-user pricing
  • Unlimited requesters
  • Smart Trac sensors
  • Automatic work order creation
  • Mobile execution
  • Preventive maintenance planning
  • Power BI connector
  • ERP integration

What people use each for

The jobs each tool is most often brought in to do.

ServiceTitan

  • Dispatching technicians with drag-and-drop routing optimizationnot Tractian
  • Automating service checklists to ensure consistent quality and completenessnot Tractian
  • Connecting marketing spend to revenue through real-time campaign statisticsnot Tractian
  • Recording calls for performance tracking and quality assurancenot Tractian
  • Managing payroll and invoicing for multi-location HVAC and plumbing contractorsnot Tractian

Tractian

  • A mid-market plant replacing spreadsheet maintenance planning where hundreds of operators must report faults but only a dozen plan worknot ServiceTitan
  • Instrumenting critical motors and pumps and having detected faults become work orders without an integration projectnot ServiceTitan
  • A maintenance manager who needs a defensible budget figure before an approval meeting rather than a quote in three weeksnot ServiceTitan
  • A multi-site manufacturer wanting the same CMMS and sensor platform across Brazilian, Mexican and United States plantsnot ServiceTitan

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ServiceTitan

  • Pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier
  • Getting a price requires submitting a form with industry, technician count and business focus rather than checking a published rate card

Tractian

  • Sensors are excluded from both published CMMS tiers and are quoted per monitored asset, so the transparent rate card covers only the part of the deployment that costs least.
  • Smart Trac hardware reports into the Tractian platform, so a plant that later changes analytics vendor writes off the installed sensor base.
  • The five-user minimum on Standard and ten-user minimum on Enterprise put a floor under the cost that small maintenance teams cannot get below.
  • ERP integration, single sign-on and the Power BI connector are Enterprise-only, so an organisation needing SAP integration pays the higher rate for every licensed user including technicians who need none of it.
  • The company is young and venture-funded with rapid product expansion, so enterprise features are newer than the core CMMS and reference sites at large industrial scale are fewer than for established EAM vendors.

Pricing, plan by plan

ServiceTitan

On request

No published plan breakdown. See the ServiceTitan review.

Tractian

$60/month
  • Standard$60/month
    • From 60 USD per user per month, billed annually
    • Minimum five users
    • Unlimited assets and unlimited requester accounts
  • Enterprise$100/month
    • From 100 USD per user per month, billed annually
    • Minimum ten users
    • Single sign-on and custom entities
  • Bundle$undefined/year
    • CMMS combined with condition monitoring sensors
    • Priced per monitored asset, quoted rather than published
    • Includes failure detection, root cause analysis and reliability support

Which should you pick?

Choose ServiceTitan if

Nothing in the data separates ServiceTitan from Tractian on the points above - pick on price and on how each one feels to use.

ServiceTitan review

Choose Tractian if

  • You need published per-user pricing.
  • You work on Web, iOS, Android.
  • You also want unlimited requesters.
Tractian review

Questions people ask

Is ServiceTitan or Tractian better?
Neither clearly leads. ServiceTitan starts at On request and Tractian at $60/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ServiceTitan or Tractian?
ServiceTitan starts at On request and Tractian at $60/month.
Does ServiceTitan or Tractian run on more platforms?
ServiceTitan runs on Web. Tractian runs on Web, iOS, Android.
What is ServiceTitan best used for?
ServiceTitan is most often used for dispatching technicians with drag-and-drop routing optimization, automating service checklists to ensure consistent quality and completeness, connecting marketing spend to revenue through real-time campaign statistics, recording calls for performance tracking and quality assurance. Of those, dispatching technicians with drag-and-drop routing optimization and automating service checklists to ensure consistent quality and completeness are not what Tractian is typically brought in for.
What can ServiceTitan do that Tractian cannot?
Tractian covers Published per-user pricing, Unlimited requesters, Smart Trac sensors, Automatic work order creation.

Answered from the vendors’ own pages

ServiceTitan: How much does ServiceTitan cost?

ServiceTitan uses per-technician pricing with three main tiers: Starter Package, Essentials Package, and The Works Package. Exact pricing is not displayed and must be requested through their website or by contacting the sales team.

Source
Tractian: What does the CMMS actually cost?

Standard is from 60 USD per user per month with five users minimum, Enterprise from 100 USD with ten minimum, both billed annually.

ServiceTitan: What does each ServiceTitan package include?

Starter includes dispatching, scheduling, call booking, invoicing, and pricebook with optional add-ons. Essentials adds mobile estimates and payroll. The Works provides the full suite with advanced reporting, commission tracking, and customizable memberships.

Source
Tractian: Are the sensors included?

No. Both CMMS tiers explicitly exclude sensors, which are priced per monitored asset under a separate bundle that is not published.

ServiceTitan: How can I get a ServiceTitan pricing quote?

You can request pricing through the website, schedule a personalized demo, or use the ROI Calculator tool. ServiceTitan emphasizes that each business has unique goals and offers customized pricing based on your specific needs.

Source
Tractian: Do fault reporters need licences?

No. Requester accounts are unlimited on both tiers, which is the main reason the per-user price is workable for large plants.

Tractian: Can I use the sensors with another platform?

No. Smart Trac hardware reports to the Tractian platform.

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