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Field Service · head to head

FaciliWorks vs ServiceTitan

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
ServiceTitan logo

ServiceTitan

Field Service

Per-technician pricing designed to fit your business and goals, at any size

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; ServiceTitan pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and ServiceTitan actually diverge.

Attributes where FaciliWorks and ServiceTitan differ
AttributeFaciliWorksServiceTitan
Pricing modelquotesubscription
PlatformsWindows, Web, iOS, Android, On-premiseWeb

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in ServiceTitan

Nothing recorded that FaciliWorks does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot ServiceTitan
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot ServiceTitan
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot ServiceTitan
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot ServiceTitan

ServiceTitan

  • Dispatching technicians with drag-and-drop routing optimizationnot FaciliWorks
  • Automating service checklists to ensure consistent quality and completenessnot FaciliWorks
  • Connecting marketing spend to revenue through real-time campaign statisticsnot FaciliWorks
  • Recording calls for performance tracking and quality assurancenot FaciliWorks
  • Managing payroll and invoicing for multi-location HVAC and plumbing contractorsnot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

ServiceTitan

  • Pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier
  • Getting a price requires submitting a form with industry, technician count and business focus rather than checking a published rate card

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

ServiceTitan

On request

No published plan breakdown. See the ServiceTitan review.

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose ServiceTitan if

Nothing in the data separates ServiceTitan from FaciliWorks on the points above - pick on price and on how each one feels to use.

ServiceTitan review

Questions people ask

Is FaciliWorks or ServiceTitan better?
Neither clearly leads. FaciliWorks starts at On request and ServiceTitan at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or ServiceTitan?
FaciliWorks starts at On request and ServiceTitan at On request.
Does FaciliWorks or ServiceTitan run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. ServiceTitan runs on Web.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what ServiceTitan is typically brought in for.
What can FaciliWorks do that ServiceTitan cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

ServiceTitan: How much does ServiceTitan cost?

ServiceTitan uses per-technician pricing with three main tiers: Starter Package, Essentials Package, and The Works Package. Exact pricing is not displayed and must be requested through their website or by contacting the sales team.

Source
FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

ServiceTitan: What does each ServiceTitan package include?

Starter includes dispatching, scheduling, call booking, invoicing, and pricebook with optional add-ons. Essentials adds mobile estimates and payroll. The Works provides the full suite with advanced reporting, commission tracking, and customizable memberships.

Source
FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

ServiceTitan: How can I get a ServiceTitan pricing quote?

You can request pricing through the website, schedule a personalized demo, or use the ROI Calculator tool. ServiceTitan emphasizes that each business has unique goals and offers customized pricing based on your specific needs.

Source
FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

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