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Field Service · head to head

IFS Ultimo EAM vs ServiceTitan

IFS Ultimo EAM logo

IFS Ultimo EAM

Field Service

Dutch enterprise asset management with role-based user tiers, now sold inside the IFS portfolio

From
On request
Rated
-
Full reviewWebsite
ServiceTitan logo

ServiceTitan

Field Service

Per-technician pricing designed to fit your business and goals, at any size

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: IFS Ultimo EAM iFS sells two overlapping EAM products, Ultimo and IFS Cloud EAM, and a buyer signing a multi-year term is depending on the vendor funding both roadmaps at current levels.; ServiceTitan pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which IFS Ultimo EAM and ServiceTitan actually diverge.

Attributes where IFS Ultimo EAM and ServiceTitan differ
AttributeIFS Ultimo EAMServiceTitan
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IFS Ultimo EAM

  • Three user licence types
  • Industry solutions
  • Safety and compliance
  • Mobile maintenance
  • Spare parts management
  • Contractor management
  • Fleet management module
  • Condition-based triggers

Only in ServiceTitan

Nothing recorded that IFS Ultimo EAM does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

IFS Ultimo EAM

  • A hospital where hundreds of ward staff must report faults but only the estates planners need full maintenance functionalitynot ServiceTitan
  • A manufacturer needing permits to work and lockout-tagout tied to the same work order as the maintenance tasknot ServiceTitan
  • A public transport operator managing vehicle maintenance and depot facilities in one system rather than twonot ServiceTitan
  • A mid-sized European site that wants an EAM configured for its industry in weeks rather than a blank platform implementationnot ServiceTitan

ServiceTitan

  • Dispatching technicians with drag-and-drop routing optimizationnot IFS Ultimo EAM
  • Automating service checklists to ensure consistent quality and completenessnot IFS Ultimo EAM
  • Connecting marketing spend to revenue through real-time campaign statisticsnot IFS Ultimo EAM
  • Recording calls for performance tracking and quality assurancenot IFS Ultimo EAM
  • Managing payroll and invoicing for multi-location HVAC and plumbing contractorsnot IFS Ultimo EAM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IFS Ultimo EAM

  • IFS sells two overlapping EAM products, Ultimo and IFS Cloud EAM, and a buyer signing a multi-year term is depending on the vendor funding both roadmaps at current levels.
  • IFS does not publish list pricing for Ultimo, so the widely quoted entry figures come from third-party review sites rather than the vendor and should not be used to build a budget.
  • Strength is concentrated in Europe, and organisations needing local-language support, partners and implementation resource in North America or Asia will find the channel much thinner.
  • The industry solution templates that accelerate go-live also encode assumptions, and organisations whose processes differ from the template spend the saved time on reconfiguration instead.
  • Reporting and analytics beyond the standard set generally push customers to Power BI, so plan for a separate business intelligence licence and the modelling work behind it.

ServiceTitan

  • Pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier
  • Getting a price requires submitting a form with industry, technician count and business focus rather than checking a published rate card

Pricing, plan by plan

IFS Ultimo EAM

On request
  • IFS Ultimo EAM$undefined/month
    • Priced per user with Self-Service, Light and Full tiers at different rates
    • Price per user does not change with the number of industry solutions enabled
    • Cloud subscription is the standard route; on-premise is legacy

ServiceTitan

On request

No published plan breakdown. See the ServiceTitan review.

Which should you pick?

Choose IFS Ultimo EAM if

  • You need three user licence types.
  • You work on Web, iOS, Android.
  • You also want industry solutions.
IFS Ultimo EAM review

Choose ServiceTitan if

Nothing in the data separates ServiceTitan from IFS Ultimo EAM on the points above - pick on price and on how each one feels to use.

ServiceTitan review

Questions people ask

Is IFS Ultimo EAM or ServiceTitan better?
Neither clearly leads. IFS Ultimo EAM starts at On request and ServiceTitan at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IFS Ultimo EAM or ServiceTitan?
IFS Ultimo EAM starts at On request and ServiceTitan at On request.
Does IFS Ultimo EAM or ServiceTitan run on more platforms?
IFS Ultimo EAM runs on Web, iOS, Android. ServiceTitan runs on Web.
What is IFS Ultimo EAM best used for?
IFS Ultimo EAM is most often used for a hospital where hundreds of ward staff must report faults but only the estates planners need full maintenance functionality, a manufacturer needing permits to work and lockout-tagout tied to the same work order as the maintenance task, a public transport operator managing vehicle maintenance and depot facilities in one system rather than two, a mid-sized european site that wants an eam configured for its industry in weeks rather than a blank platform implementation. Of those, a hospital where hundreds of ward staff must report faults but only the estates planners need full maintenance functionality and a manufacturer needing permits to work and lockout-tagout tied to the same work order as the maintenance task are not what ServiceTitan is typically brought in for.
What can IFS Ultimo EAM do that ServiceTitan cannot?
IFS Ultimo EAM covers Three user licence types, Industry solutions, Safety and compliance, Mobile maintenance.

Answered from the vendors’ own pages

IFS Ultimo EAM: Is Ultimo still sold separately from IFS Cloud EAM?

Yes. IFS positions Ultimo at the mid-market and IFS Cloud EAM at large enterprises, and sells both.

ServiceTitan: How much does ServiceTitan cost?

ServiceTitan uses per-technician pricing with three main tiers: Starter Package, Essentials Package, and The Works Package. Exact pricing is not displayed and must be requested through their website or by contacting the sales team.

Source
IFS Ultimo EAM: How does the user licensing work?

Three tiers: Self-Service for request and view, Light for occasional use, Full for planners and managers. Rates differ per tier.

ServiceTitan: What does each ServiceTitan package include?

Starter includes dispatching, scheduling, call booking, invoicing, and pricebook with optional add-ons. Essentials adds mobile estimates and payroll. The Works provides the full suite with advanced reporting, commission tracking, and customizable memberships.

Source
IFS Ultimo EAM: Does enabling more industry solutions cost more per user?

No. The per-user price stays the same regardless of how many industry solutions you select.

ServiceTitan: How can I get a ServiceTitan pricing quote?

You can request pricing through the website, schedule a personalized demo, or use the ROI Calculator tool. ServiceTitan emphasizes that each business has unique goals and offers customized pricing based on your specific needs.

Source
IFS Ultimo EAM: Is on-premise still available?

Cloud subscription is the route IFS sells. On-premise exists in the installed base but is not the direction of travel.

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