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Field Service · head to head

ServiceTitan vs Workiz

ServiceTitan logo

ServiceTitan

Field Service

Per-technician pricing designed to fit your business and goals, at any size

From
On request
Rated
-
Full reviewWebsite
Workiz logo

Workiz

Field Service

Field service management for locksmiths, garage doors and small trades with built-in phone tracking

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ServiceTitan pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier; Workiz workiz has removed list prices from its own pricing page, so plan cost now requires a quote and there is no public figure to hold the sales conversation against.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which ServiceTitan and Workiz actually diverge.

Attributes where ServiceTitan and Workiz differ
AttributeServiceTitanWorkiz
Pricing modelsubscriptionquote
PlatformsWebWeb, iOS, Android

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ServiceTitan

Nothing recorded that Workiz does not also cover.

Only in Workiz

  • Call tracking and recording
  • Scheduling and dispatch
  • Estimates and invoices
  • Online payments
  • Automations
  • Genius Leads
  • Price book
  • Service plans

What people use each for

The jobs each tool is most often brought in to do.

ServiceTitan

  • Dispatching technicians with drag-and-drop routing optimizationnot Workiz
  • Automating service checklists to ensure consistent quality and completenessnot Workiz
  • Connecting marketing spend to revenue through real-time campaign statisticsnot Workiz
  • Recording calls for performance tracking and quality assurancenot Workiz
  • Managing payroll and invoicing for multi-location HVAC and plumbing contractorsnot Workiz

Workiz

  • A locksmith or garage door company that buys most of its work from paid search and needs cost per booked job attributed to the phone number that rangnot ServiceTitan
  • A five technician appliance repair firm replacing a shared Google Calendar and a paper invoice booknot ServiceTitan
  • An operator who wants missed inbound calls flagged and followed up automatically rather than lost to a competitornot ServiceTitan
  • A franchise group needing inventory, purchase orders and API access across several locations on one accountnot ServiceTitan

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ServiceTitan

  • Pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier
  • Getting a price requires submitting a form with industry, technician count and business focus rather than checking a published rate card

Workiz

  • Workiz has removed list prices from its own pricing page, so plan cost now requires a quote and there is no public figure to hold the sales conversation against.
  • Each plan includes only a handful of members and additional ones are billed as add-ons at a rate the company does not publish, so a ten person crew costs substantially more than the base plan figure implies.
  • Automations are capped per tier at five, ten and thirty, so a business that automates follow-ups aggressively hits the ceiling and has to upgrade for the automation count alone rather than for any feature it wants.
  • Inventory, purchase orders, equipment tracking and API access are all confined to the top Ultimate tier, which puts basic parts tracking behind the most expensive plan.
  • Card processing rates are set per account rather than published, so payment fees, which are usually the largest recurring line for a field service firm, are invisible until you are quoted.

Pricing, plan by plan

ServiceTitan

On request

No published plan breakdown. See the ServiceTitan review.

Workiz

On request
  • Standard$undefined/month
    • Core scheduling, jobs, estimates, invoices and online payments
    • Five automations
    • QuickBooks Online sync
  • Pro$undefined/month
    • Everything in Standard
    • Ten automations
    • Genius Leads and Genius Scheduling
  • Ultimate$undefined/month
    • Everything in Pro
    • Thirty automations
    • Inventory management, purchase orders and equipment tracking

Which should you pick?

Choose ServiceTitan if

Nothing in the data separates ServiceTitan from Workiz on the points above - pick on price and on how each one feels to use.

ServiceTitan review

Choose Workiz if

  • You need call tracking and recording.
  • You work on Web, iOS, Android.
  • You also want scheduling and dispatch.
Workiz review

Questions people ask

Is ServiceTitan or Workiz better?
Neither clearly leads. ServiceTitan starts at On request and Workiz at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ServiceTitan or Workiz?
ServiceTitan starts at On request and Workiz at On request.
Does ServiceTitan or Workiz run on more platforms?
ServiceTitan runs on Web. Workiz runs on Web, iOS, Android.
What is ServiceTitan best used for?
ServiceTitan is most often used for dispatching technicians with drag-and-drop routing optimization, automating service checklists to ensure consistent quality and completeness, connecting marketing spend to revenue through real-time campaign statistics, recording calls for performance tracking and quality assurance. Of those, dispatching technicians with drag-and-drop routing optimization and automating service checklists to ensure consistent quality and completeness are not what Workiz is typically brought in for.
What can ServiceTitan do that Workiz cannot?
Workiz covers Call tracking and recording, Scheduling and dispatch, Estimates and invoices, Online payments.

Answered from the vendors’ own pages

ServiceTitan: How much does ServiceTitan cost?

ServiceTitan uses per-technician pricing with three main tiers: Starter Package, Essentials Package, and The Works Package. Exact pricing is not displayed and must be requested through their website or by contacting the sales team.

Source
Workiz: How much does Workiz cost?

Workiz no longer publishes plan prices on its own site. Tiers are Standard, Pro and Ultimate, and pricing now comes from a quote or trial signup.

ServiceTitan: What does each ServiceTitan package include?

Starter includes dispatching, scheduling, call booking, invoicing, and pricebook with optional add-ons. Essentials adds mobile estimates and payroll. The Works provides the full suite with advanced reporting, commission tracking, and customizable memberships.

Source
Workiz: Are extra users included?

No. Each plan includes a set number of members and additional members are charged as add-ons at a rate that is not published.

ServiceTitan: How can I get a ServiceTitan pricing quote?

You can request pricing through the website, schedule a personalized demo, or use the ROI Calculator tool. ServiceTitan emphasizes that each business has unique goals and offers customized pricing based on your specific needs.

Source
Workiz: Does it do call tracking?

Yes, and this is its strongest feature. Inbound calls are recorded and attributed to the marketing source, which is unusual in field service software.

Workiz: When do I need the Ultimate plan?

If you need inventory, purchase orders, equipment tracking or API access, which are not available on Standard or Pro.

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