Field Service · head to head
Commusoft vs Tractian
Commusoft
Field Service
Job management for commercial and residential trades with a four licence minimum
- From
- On request
- Rated
- -
Tractian
Field Service
CMMS with published per-user pricing plus vibration sensors sold as a separate per-asset subscription
- From
- $60/month
- Rated
- -
The short version
- Each has a real cost: Commusoft no pricing is published anywhere, so every evaluation starts with a sales call and there is no way to sanity check a quote against a list price before you are already in a pipeline.; Tractian sensors are excluded from both published CMMS tiers and are quoted per monitored asset, so the transparent rate card covers only the part of the deployment that costs least.
- They diverge on capability: Commusoft covers Diary and despatch, Tractian covers Published per-user pricing.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Commusoft and Tractian actually diverge.
Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Field Service).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Commusoft
- Diary and despatch
- Planned maintenance contracts
- Daily subcontractor licences
- Job costing
- Certificates and forms
- Parts and stock
- Customer portal
- Fleet+ module
Only in Tractian
- Published per-user pricing
- Unlimited requesters
- Smart Trac sensors
- Automatic work order creation
- Mobile execution
- Preventive maintenance planning
- Power BI connector
- ERP integration
What people use each for
The jobs each tool is most often brought in to do.
Commusoft
- A commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarternot Tractian
- An electrical firm that needs certificates completed and emailed from the engineer app before the van leaves sitenot Tractian
- A contractor whose engineer count doubles over winter and wants seasonal staff on rolling rather than annual licencesnot Tractian
- A business that subcontracts overflow work and refuses to buy full year licences for people who log in fifteen days a yearnot Tractian
Tractian
- A mid-market plant replacing spreadsheet maintenance planning where hundreds of operators must report faults but only a dozen plan worknot Commusoft
- Instrumenting critical motors and pumps and having detected faults become work orders without an integration projectnot Commusoft
- A maintenance manager who needs a defensible budget figure before an approval meeting rather than a quote in three weeksnot Commusoft
- A multi-site manufacturer wanting the same CMMS and sensor platform across Brazilian, Mexican and United States plantsnot Commusoft
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Commusoft
- No pricing is published anywhere, so every evaluation starts with a sales call and there is no way to sanity check a quote against a list price before you are already in a pipeline.
- The four licence account minimum rules out sole traders and two person firms entirely, which is exactly the segment that Jobber and Kickserv serve cheaply.
- Fleet tracking, sales pipeline and advanced analytics are separate paid modules, so the headline job management quote understates what a firm wanting all three will actually spend.
- Standard plans are twelve month contracts that renew annually, so a firm that decides after four months that the fit is wrong is still paying for the remaining eight.
- The product is built around UK trade workflows such as Gas Safe certification and landlord compliance, and US buyers get a system whose defaults, terminology and compliance forms were designed for a different market.
Tractian
- Sensors are excluded from both published CMMS tiers and are quoted per monitored asset, so the transparent rate card covers only the part of the deployment that costs least.
- Smart Trac hardware reports into the Tractian platform, so a plant that later changes analytics vendor writes off the installed sensor base.
- The five-user minimum on Standard and ten-user minimum on Enterprise put a floor under the cost that small maintenance teams cannot get below.
- ERP integration, single sign-on and the Power BI connector are Enterprise-only, so an organisation needing SAP integration pays the higher rate for every licensed user including technicians who need none of it.
- The company is young and venture-funded with rapid product expansion, so enterprise features are newer than the core CMMS and reference sites at large industrial scale are fewer than for established EAM vendors.
Pricing, plan by plan
Commusoft
On request- Commusoft Jobs$undefined/year
- Minimum four licences per account
- Twelve month contracted term that renews annually
- Monthly rolling licences available for seasonal staff
Tractian
$60/month- Standard$60/month
- From 60 USD per user per month, billed annually
- Minimum five users
- Unlimited assets and unlimited requester accounts
- Enterprise$100/month
- From 100 USD per user per month, billed annually
- Minimum ten users
- Single sign-on and custom entities
- Bundle$undefined/year
- CMMS combined with condition monitoring sensors
- Priced per monitored asset, quoted rather than published
- Includes failure detection, root cause analysis and reliability support
Which should you pick?
Choose Commusoft if
- You need diary and despatch.
- You work on Web, iOS, Android.
- You also want planned maintenance contracts.
Choose Tractian if
- You need published per-user pricing.
- You work on Web, iOS, Android.
- You also want unlimited requesters.
Questions people ask
- Is Commusoft or Tractian better?
- Neither clearly leads. Commusoft starts at On request and Tractian at $60/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Commusoft or Tractian?
- Commusoft starts at On request and Tractian at $60/month.
- Does Commusoft or Tractian run on more platforms?
- Both run on Web, iOS, Android, so platform support will not decide this one for you.
- What is Commusoft best used for?
- Commusoft is most often used for a commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarter, an electrical firm that needs certificates completed and emailed from the engineer app before the van leaves site, a contractor whose engineer count doubles over winter and wants seasonal staff on rolling rather than annual licences, a business that subcontracts overflow work and refuses to buy full year licences for people who log in fifteen days a year. Of those, a commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarter and an electrical firm that needs certificates completed and emailed from the engineer app before the van leaves site are not what Tractian is typically brought in for.
- What can Commusoft do that Tractian cannot?
- Commusoft covers Diary and despatch, Planned maintenance contracts, Daily subcontractor licences, Job costing. Tractian covers Published per-user pricing, Unlimited requesters, Smart Trac sensors, Automatic work order creation.
Answered from the vendors’ own pages
Commusoft: Does Commusoft publish its prices?
No. There is no public rate card and every quote comes from sales, with a stated minimum of four licences per account.
Tractian: What does the CMMS actually cost?
Standard is from 60 USD per user per month with five users minimum, Enterprise from 100 USD with ten minimum, both billed annually.
Commusoft: Can I pay for subcontractors only on the days they work?
Yes. Commusoft sells daily licences billed monthly by the number of days used, which is unusual in this category.
Tractian: Are the sensors included?
No. Both CMMS tiers explicitly exclude sensors, which are priced per monitored asset under a separate bundle that is not published.
Commusoft: Is there a contract?
Standard plans run on a twelve month term that renews annually. Monthly rolling licences exist for seasonal staff but the core account is contracted.
Tractian: Do fault reporters need licences?
No. Requester accounts are unlimited on both tiers, which is the main reason the per-user price is workable for large plants.
Commusoft: Does it handle planned maintenance as well as reactive jobs?
Yes. Recurring service contracts generate jobs automatically and keep asset history against each site.
Tractian: Can I use the sensors with another platform?
No. Smart Trac hardware reports to the Tractian platform.
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