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Field Service · head to head

MaintainX vs ServiceTitan

MaintainX logo

MaintainX

Field Service

Mobile-first maintenance and work order management for frontline teams

From
Free
Rated
-
Full reviewWebsite
ServiceTitan logo

ServiceTitan

Field Service

Per-technician pricing designed to fit your business and goals, at any size

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only MaintainX has a free tier, so it costs nothing to try first.
  • Each has a real cost: MaintainX per-user pricing punishes organisations with many occasional users, and the requester-only seat model does not solve this as cleanly as it appears; ServiceTitan pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which MaintainX and ServiceTitan actually diverge.

Attributes where MaintainX and ServiceTitan differ
AttributeMaintainXServiceTitan
Starting priceFreeOn request
Pricing modelFreemium, per user per monthsubscription
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb

Identical on both: user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in MaintainX

  • Mobile work orders
  • Offline mode
  • Preventive maintenance
  • Digital procedures
  • Parts inventory
  • Asset history

Only in ServiceTitan

Nothing recorded that MaintainX does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

MaintainX

  • Maintenance teams replacing paper work orders and whiteboardsnot ServiceTitan
  • Plants needing technicians to log work at the machine rather than back at a terminalnot ServiceTitan
  • Multi-site facilities operations wanting one asset history across locationsnot ServiceTitan
  • Organisations that must evidence preventive maintenance for audit or insurancenot ServiceTitan

ServiceTitan

  • Dispatching technicians with drag-and-drop routing optimizationnot MaintainX
  • Automating service checklists to ensure consistent quality and completenessnot MaintainX
  • Connecting marketing spend to revenue through real-time campaign statisticsnot MaintainX
  • Recording calls for performance tracking and quality assurancenot MaintainX
  • Managing payroll and invoicing for multi-location HVAC and plumbing contractorsnot MaintainX

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

MaintainX

  • Per-user pricing punishes organisations with many occasional users, and the requester-only seat model does not solve this as cleanly as it appears
  • Reporting is adequate rather than deep, and teams wanting genuine reliability analytics generally export to a BI tool
  • Parts inventory sits behind the Premium tier, which is a steep jump from Essential for a feature many maintenance teams treat as core
  • Integration with heavyweight ERP is available but real SAP or Oracle projects need work beyond the connector
  • Less suited to complex asset hierarchies and condition-based maintenance than an established enterprise asset management platform

ServiceTitan

  • Pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier
  • Getting a price requires submitting a form with industry, technician count and business focus rather than checking a published rate card

Pricing, plan by plan

MaintainX

Free
  • BasicFree
    • Unlimited work orders
    • Unlimited assets
    • 2 procedure templates
  • Essential$21/user/month
    • Unlimited procedures
    • Preventive maintenance
    • Advanced reporting
  • Premium$69/user/month
    • Parts inventory
    • Purchase orders
    • Meter-based triggers
  • Enterprise$undefined/user/month
    • SSO and SCIM
    • Custom integrations
    • Dedicated success manager

ServiceTitan

On request

No published plan breakdown. See the ServiceTitan review.

Which should you pick?

Choose MaintainX if

  • You need mobile work orders.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want offline mode.
MaintainX review

Choose ServiceTitan if

Nothing in the data separates ServiceTitan from MaintainX on the points above - pick on price and on how each one feels to use.

ServiceTitan review

Questions people ask

Is MaintainX or ServiceTitan better?
Neither clearly leads. MaintainX starts at Free and ServiceTitan at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, MaintainX or ServiceTitan?
MaintainX has a free tier; the other does not. Paid plans start at Free for MaintainX and On request for ServiceTitan.
Does MaintainX or ServiceTitan run on more platforms?
MaintainX runs on Web, iOS, Android. ServiceTitan runs on Web.
Can I use MaintainX for free?
Yes. MaintainX has a free tier, so you can try it without paying. ServiceTitan starts at On request.
What is MaintainX best used for?
MaintainX is most often used for maintenance teams replacing paper work orders and whiteboards, plants needing technicians to log work at the machine rather than back at a terminal, multi-site facilities operations wanting one asset history across locations, organisations that must evidence preventive maintenance for audit or insurance. Of those, maintenance teams replacing paper work orders and whiteboards and plants needing technicians to log work at the machine rather than back at a terminal are not what ServiceTitan is typically brought in for.
What can MaintainX do that ServiceTitan cannot?
MaintainX covers Mobile work orders, Offline mode, Preventive maintenance, Digital procedures.

Answered from the vendors’ own pages

MaintainX: Is the free tier actually usable?

Yes. It allows unlimited work orders and assets with the full mobile app, and small teams run on it indefinitely. The limits that push teams to pay are procedure templates, preventive maintenance scheduling and reporting.

ServiceTitan: How much does ServiceTitan cost?

ServiceTitan uses per-technician pricing with three main tiers: Starter Package, Essentials Package, and The Works Package. Exact pricing is not displayed and must be requested through their website or by contacting the sales team.

Source
MaintainX: How does it compare to UpKeep?

Both are mobile-first CMMS aimed at the same buyer. MaintainX is generally stronger on procedures and the free tier; UpKeep has a longer history with parts and purchasing. The decision usually comes down to which mobile app the technicians prefer in a trial.

ServiceTitan: What does each ServiceTitan package include?

Starter includes dispatching, scheduling, call booking, invoicing, and pricebook with optional add-ons. Essentials adds mobile estimates and payroll. The Works provides the full suite with advanced reporting, commission tracking, and customizable memberships.

Source
MaintainX: Does it work without signal?

Yes. Offline mode is a core feature rather than an add-on, which matters in plant areas and basements where a web-only CMMS is unusable.

ServiceTitan: How can I get a ServiceTitan pricing quote?

You can request pricing through the website, schedule a personalized demo, or use the ROI Calculator tool. ServiceTitan emphasizes that each business has unique goals and offers customized pricing based on your specific needs.

Source
MaintainX: Can it handle multiple sites?

Yes, from the Premium tier. Multi-site asset hierarchies and cross-site reporting are not available on Essential.

MaintainX: What is the real cost for a 20-person team?

On Premium at list, roughly 16,560 USD a year before negotiation. Most of the saving comes from designating occasional staff as requesters rather than full users, so count your true licensed seats before comparing quotes.

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