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Field Service · head to head

Synchroteam vs Tractian

S

Synchroteam

Field Service

Field service management with scheduling, dispatch and mobile jobs

From
On request
Rated
-
Full reviewWebsite
Tractian logo

Tractian

Field Service

CMMS with published per-user pricing plus vibration sensors sold as a separate per-asset subscription

From
$60/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Synchroteam lighter than ServiceTitan on the commercial side: no comparable estimating, financing or marketing tooling; Tractian sensors are excluded from both published CMMS tiers and are quoted per monitored asset, so the transparent rate card covers only the part of the deployment that costs least.
  • They diverge on capability: Synchroteam covers Scheduling and dispatch, Tractian covers Published per-user pricing.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Synchroteam and Tractian actually diverge.

Attributes where Synchroteam and Tractian differ
AttributeSynchroteamTractian
Starting priceOn request$60/month
Pricing modelPer-user monthly subscription published on the vendor sitePer user per month
PlatformsWeb, iOS, Android, CloudWeb, iOS, Android

Identical on both: free tier (No), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Synchroteam

  • Scheduling and dispatch
  • Mobile app
  • Work orders and invoicing
  • Live tracking

Only in Tractian

  • Published per-user pricing
  • Unlimited requesters
  • Smart Trac sensors
  • Automatic work order creation
  • Mobile execution
  • Preventive maintenance planning
  • Power BI connector
  • ERP integration

What people use each for

The jobs each tool is most often brought in to do.

Synchroteam

  • Service businesses wanting to evaluate cost without a sales processnot Tractian
  • Trades moving off paper job sheets and phone dispatchnot Tractian
  • Teams needing offline job capture where signal is unreliablenot Tractian

Tractian

  • A mid-market plant replacing spreadsheet maintenance planning where hundreds of operators must report faults but only a dozen plan worknot Synchroteam
  • Instrumenting critical motors and pumps and having detected faults become work orders without an integration projectnot Synchroteam
  • A maintenance manager who needs a defensible budget figure before an approval meeting rather than a quote in three weeksnot Synchroteam
  • A multi-site manufacturer wanting the same CMMS and sensor platform across Brazilian, Mexican and United States plantsnot Synchroteam

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Synchroteam

  • Lighter than ServiceTitan on the commercial side: no comparable estimating, financing or marketing tooling
  • A smaller vendor with a narrower integration list than the market leaders
  • Reporting is functional rather than deep
  • Per-user pricing adds up for businesses with many occasional users

Tractian

  • Sensors are excluded from both published CMMS tiers and are quoted per monitored asset, so the transparent rate card covers only the part of the deployment that costs least.
  • Smart Trac hardware reports into the Tractian platform, so a plant that later changes analytics vendor writes off the installed sensor base.
  • The five-user minimum on Standard and ten-user minimum on Enterprise put a floor under the cost that small maintenance teams cannot get below.
  • ERP integration, single sign-on and the Power BI connector are Enterprise-only, so an organisation needing SAP integration pays the higher rate for every licensed user including technicians who need none of it.
  • The company is young and venture-funded with rapid product expansion, so enterprise features are newer than the core CMMS and reference sites at large industrial scale are fewer than for established EAM vendors.

Pricing, plan by plan

Synchroteam

On request

No published plan breakdown. See the Synchroteam review.

Tractian

$60/month
  • Standard$60/month
    • From 60 USD per user per month, billed annually
    • Minimum five users
    • Unlimited assets and unlimited requester accounts
  • Enterprise$100/month
    • From 100 USD per user per month, billed annually
    • Minimum ten users
    • Single sign-on and custom entities
  • Bundle$undefined/year
    • CMMS combined with condition monitoring sensors
    • Priced per monitored asset, quoted rather than published
    • Includes failure detection, root cause analysis and reliability support

Which should you pick?

Choose Synchroteam if

  • You need scheduling and dispatch.
  • You work on Web, iOS, Android, Cloud.
  • You also want mobile app.
Synchroteam review

Choose Tractian if

  • You need published per-user pricing.
  • You work on Web, iOS, Android.
  • You also want unlimited requesters.
Tractian review

Questions people ask

Is Synchroteam or Tractian better?
Neither clearly leads. Synchroteam starts at On request and Tractian at $60/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Synchroteam or Tractian?
Synchroteam starts at On request and Tractian at $60/month.
Does Synchroteam or Tractian run on more platforms?
Synchroteam runs on Web, iOS, Android, Cloud. Tractian runs on Web, iOS, Android.
What is Synchroteam best used for?
Synchroteam is most often used for service businesses wanting to evaluate cost without a sales process, trades moving off paper job sheets and phone dispatch, teams needing offline job capture where signal is unreliable. Of those, service businesses wanting to evaluate cost without a sales process and trades moving off paper job sheets and phone dispatch are not what Tractian is typically brought in for.
What can Synchroteam do that Tractian cannot?
Synchroteam covers Scheduling and dispatch, Mobile app, Work orders and invoicing, Live tracking. Tractian covers Published per-user pricing, Unlimited requesters, Smart Trac sensors, Automatic work order creation.

Answered from the vendors’ own pages

Synchroteam: What does Synchroteam cost?

It publishes per-user monthly pricing on its site, which is unusual in field service software where quote-only is the norm.

Tractian: What does the CMMS actually cost?

Standard is from 60 USD per user per month with five users minimum, Enterprise from 100 USD with ten minimum, both billed annually.

Synchroteam: How does it compare with ServiceTitan?

ServiceTitan is far deeper on the commercial side — estimating, financing, marketing — and priced accordingly. Synchroteam covers scheduling, dispatch and invoicing for less.

Tractian: Are the sensors included?

No. Both CMMS tiers explicitly exclude sensors, which are priced per monitored asset under a separate bundle that is not published.

Synchroteam: Does the mobile app work offline?

Yes, job details and capture work without signal and sync when connection returns.

Tractian: Do fault reporters need licences?

No. Requester accounts are unlimited on both tiers, which is the main reason the per-user price is workable for large plants.

Tractian: Can I use the sensors with another platform?

No. Smart Trac hardware reports to the Tractian platform.

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