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Field Service · head to head

BigChange vs ServiceTitan

BigChange logo

BigChange

Field Service

UK job management with vehicle tracking built in, acquired by Simpro Group in 2024

From
On request
Rated
-
Full reviewWebsite
ServiceTitan logo

ServiceTitan

Field Service

Per-technician pricing designed to fit your business and goals, at any size

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BigChange simpro Group bought BigChange in October 2024 and also owns Simpro, AroFlo and ClockShark, so a UK buyer comparing BigChange with Simpro is choosing between two products whose roadmaps are set by the same owner.; ServiceTitan pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which BigChange and ServiceTitan actually diverge.

Attributes where BigChange and ServiceTitan differ
AttributeBigChangeServiceTitan
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BigChange

  • Built-in vehicle tracking
  • Job scheduling
  • Mobile worker app
  • Financial workflow
  • Customer portal
  • Digital forms builder
  • Stock and equipment
  • Driver compliance

Only in ServiceTitan

Nothing recorded that BigChange does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

BigChange

  • A UK facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling toolnot ServiceTitan
  • A plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hoursnot ServiceTitan
  • A commercial HVAC firm producing statutory service certificates on site and invoicing the same day from the job recordnot ServiceTitan
  • A waste and drainage operator that must evidence daily vehicle checks and driver behaviour to satisfy an insurer or an operator licencenot ServiceTitan

ServiceTitan

  • Dispatching technicians with drag-and-drop routing optimizationnot BigChange
  • Automating service checklists to ensure consistent quality and completenessnot BigChange
  • Connecting marketing spend to revenue through real-time campaign statisticsnot BigChange
  • Recording calls for performance tracking and quality assurancenot BigChange
  • Managing payroll and invoicing for multi-location HVAC and plumbing contractorsnot BigChange

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BigChange

  • Simpro Group bought BigChange in October 2024 and also owns Simpro, AroFlo and ClockShark, so a UK buyer comparing BigChange with Simpro is choosing between two products whose roadmaps are set by the same owner.
  • The telematics is bundled rather than optional, so businesses that do not run a van fleet, or that are locked into an existing tracking contract, pay for capability they cannot use or duplicate.
  • Nothing is priced publicly and the vehicle hardware brings an equipment element into the contract, so total cost depends on van count as well as user count and cannot be estimated before a sales call.
  • Contracts have historically been multi-year with hardware attached, which makes leaving mid-term expensive and reduces your leverage at renewal.
  • The product is built around UK operating practice, accounting packages and compliance documents, so it is a weak fit for North America and needs configuration work in mainland Europe.

ServiceTitan

  • Pricing page names three tiers, Starter, Essentials and The Works, but shows a Request Pricing button instead of a dollar figure on every tier
  • Getting a price requires submitting a form with industry, technician count and business focus rather than checking a published rate card

Pricing, plan by plan

BigChange

On request
  • BigChange JobWatch$undefined/month
    • CRM, quoting and invoicing
    • Scheduling and dispatch
    • Mobile worker app with custom forms

ServiceTitan

On request

No published plan breakdown. See the ServiceTitan review.

Which should you pick?

Choose BigChange if

  • You need built-in vehicle tracking.
  • You work on Web, iOS, Android.
  • You also want job scheduling.
BigChange review

Choose ServiceTitan if

Nothing in the data separates ServiceTitan from BigChange on the points above - pick on price and on how each one feels to use.

ServiceTitan review

Questions people ask

Is BigChange or ServiceTitan better?
Neither clearly leads. BigChange starts at On request and ServiceTitan at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BigChange or ServiceTitan?
BigChange starts at On request and ServiceTitan at On request.
Does BigChange or ServiceTitan run on more platforms?
BigChange runs on Web, iOS, Android. ServiceTitan runs on Web.
What is BigChange best used for?
BigChange is most often used for a uk facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling tool, a plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hours, a commercial hvac firm producing statutory service certificates on site and invoicing the same day from the job record, a waste and drainage operator that must evidence daily vehicle checks and driver behaviour to satisfy an insurer or an operator licence. Of those, a uk facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling tool and a plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hours are not what ServiceTitan is typically brought in for.
What can BigChange do that ServiceTitan cannot?
BigChange covers Built-in vehicle tracking, Job scheduling, Mobile worker app, Financial workflow.

Answered from the vendors’ own pages

BigChange: Who owns BigChange?

Simpro Group, which acquired it from Great Hill Partners in October 2024. Simpro is backed by K1 Investment Management and also owns Simpro, AroFlo and ClockShark.

ServiceTitan: How much does ServiceTitan cost?

ServiceTitan uses per-technician pricing with three main tiers: Starter Package, Essentials Package, and The Works Package. Exact pricing is not displayed and must be requested through their website or by contacting the sales team.

Source
BigChange: Is the vehicle tracking a separate purchase?

No. Telematics hardware and data are part of the BigChange subscription, which is the main reason it is chosen over job management tools that integrate a third-party tracker.

ServiceTitan: What does each ServiceTitan package include?

Starter includes dispatching, scheduling, call booking, invoicing, and pricebook with optional add-ons. Essentials adds mobile estimates and payroll. The Works provides the full suite with advanced reporting, commission tracking, and customizable memberships.

Source
BigChange: Does BigChange publish pricing?

No. Pricing is quoted after a demo and depends on user numbers, vehicle numbers and contract length.

ServiceTitan: How can I get a ServiceTitan pricing quote?

You can request pricing through the website, schedule a personalized demo, or use the ROI Calculator tool. ServiceTitan emphasizes that each business has unique goals and offers customized pricing based on your specific needs.

Source
BigChange: Is it usable outside the UK?

It is sold mainly in the UK and Ireland with some European deployment. Accounting integrations and compliance content assume UK practice.

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