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Customer Support · head to head

Front vs RingCentral Contact Center

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; RingCentral Contact Center no pricing details published on contact center product pages
  • They diverge on capability: Front covers Shared inbox, RingCentral Contact Center covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Front and RingCentral Contact Center actually diverge.

Attributes where Front and RingCentral Contact Center differ
AttributeFrontRingCentral Contact Center
Starting price$25/monthOn request
PlatformsCloud-based SaaSWeb, Desktop, Ios, Android
Founded20131999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Slack
  • Asana

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • ServiceNow
  • Microsoft Teams

Both cover

  • Salesforce
  • HubSpot
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Omnichannel customer supportnot RingCentral Contact Center
  • AI-powered helpdesk automationnot RingCentral Contact Center
  • Team collaboration on support ticketsnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Front
  • Contact centernot Front
  • Customer experiencenot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

RingCentral Contact Center

  • No pricing details published on contact center product pages
  • Enterprise customers must contact sales for pricing
  • Feature comparison guide does not include cost information

Pricing, plan by plan

Front

$25/month
  • Starter$25/month
    • Up to 10 seats
    • Shared inbox and ticketing
    • AI Topics and up to 10 automation rules
  • Professional$65/month
    • Up to 50 seats
    • Omnichannel support (email, SMS, social)
    • Macros and up to 20 automation rules
  • Enterprise$105/month
    • Unlimited seats
    • Smart rules and unlimited macros
    • Multi-language knowledge base

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is Front or RingCentral Contact Center better?
Neither clearly leads. Front starts at $25/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or RingCentral Contact Center?
Front starts at $25/month and RingCentral Contact Center at On request.
Does Front or RingCentral Contact Center run on more platforms?
Front runs on Cloud-based SaaS. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
What is Front best used for?
Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what RingCentral Contact Center is typically brought in for.
What can Front do that RingCentral Contact Center cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle Salesforce, HubSpot, SOC2, GDPR.

Answered from the vendors’ own pages

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source
RingCentral Contact Center: How much does RingCentral Contact Center cost?

Specific pricing is not published. RingCentral Contact Center is a custom-quote enterprise product where costs depend on deployment, features, and usage.

Source
Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source
RingCentral Contact Center: What is the pricing model for RingCentral Contact Center?

RingCentral Contact Center operates on a quote-based model. Customers must contact sales to receive pricing based on their specific requirements and scale.

Source
Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source
Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source
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