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Dixa vs RingCentral Contact Center

Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Software

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Dixa covers Unified inbox, RingCentral Contact Center covers Omnichannel routing.

Where they differ

Only the attributes on which Dixa and RingCentral Contact Center actually diverge.

Attributes where Dixa and RingCentral Contact Center differ
AttributeDixaRingCentral Contact Center
Starting price$39/monthOn request
PlatformsWeb, Ios, AndroidWeb, Desktop, Ios, Android
Founded20151999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Intercom

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • ServiceNow
  • Microsoft Teams

Both cover

  • Salesforce
  • HubSpot
  • Zendesk
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot RingCentral Contact Center
  • Routing conversations to agents by skill and customer datanot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Dixa
  • Contact centernot Dixa
  • Customer experiencenot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is Dixa or RingCentral Contact Center better?
Neither clearly leads. Dixa starts at $39/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or RingCentral Contact Center?
Dixa starts at $39/month and RingCentral Contact Center at On request.
Does Dixa or RingCentral Contact Center run on more platforms?
Dixa runs on Web, Ios, Android. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what RingCentral Contact Center is typically brought in for.
What can Dixa do that RingCentral Contact Center cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle Salesforce, HubSpot, Zendesk, SOC2.
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Related pages

More on Dixa

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