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Software · head to head

HappyFox vs RingCentral Contact Center

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Software

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: HappyFox covers Ticketing, RingCentral Contact Center covers Omnichannel routing.

Where they differ

Only the attributes on which HappyFox and RingCentral Contact Center actually diverge.

Attributes where HappyFox and RingCentral Contact Center differ
AttributeHappyFoxRingCentral Contact Center
Starting price$29/monthOn request
PlatformsWeb, Ios, AndroidWeb, Desktop, Ios, Android
Founded20121999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Slack
  • Jira

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • ServiceNow
  • Zendesk

Both cover

  • Salesforce
  • Microsoft Teams
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot RingCentral Contact Center
  • Managing internal and customer support requests in one queuenot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot HappyFox
  • Contact centernot HappyFox
  • Customer experiencenot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is HappyFox or RingCentral Contact Center better?
Neither clearly leads. HappyFox starts at $29/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or RingCentral Contact Center?
HappyFox starts at $29/month and RingCentral Contact Center at On request.
Does HappyFox or RingCentral Contact Center run on more platforms?
HappyFox runs on Web, Ios, Android. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what RingCentral Contact Center is typically brought in for.
What can HappyFox do that RingCentral Contact Center cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle Salesforce, Microsoft Teams, SOC2, GDPR.
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Related pages

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