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Freshservice vs RingCentral Contact Center

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Software

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Freshservice covers Incident management, RingCentral Contact Center covers Omnichannel routing.

Where they differ

Only the attributes on which Freshservice and RingCentral Contact Center actually diverge.

Attributes where Freshservice and RingCentral Contact Center differ
AttributeFreshserviceRingCentral Contact Center
Starting price$19/monthOn request
PlatformsWeb, Ios, AndroidWeb, Desktop, Ios, Android
Founded20101999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • AWS

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • Salesforce
  • ServiceNow

Both cover

  • Microsoft Teams
  • SOC2
  • GDPR
  • HIPAA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot RingCentral Contact Center
  • Asset management and change control for IT teamsnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Freshservice
  • Contact centernot Freshservice
  • Customer experiencenot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is Freshservice or RingCentral Contact Center better?
Neither clearly leads. Freshservice starts at $19/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or RingCentral Contact Center?
Freshservice starts at $19/month and RingCentral Contact Center at On request.
Does Freshservice or RingCentral Contact Center run on more platforms?
Freshservice runs on Web, Ios, Android. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what RingCentral Contact Center is typically brought in for.
What can Freshservice do that RingCentral Contact Center cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle Microsoft Teams, SOC2, GDPR, HIPAA.
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