Softwr

Software · head to head

Dialpad Contact Center vs RingCentral Contact Center

Dialpad Contact Center logo

Dialpad Contact Center

Software

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Software

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, RingCentral Contact Center covers Omnichannel routing.

Where they differ

Only the attributes on which Dialpad Contact Center and RingCentral Contact Center actually diverge.

Attributes where Dialpad Contact Center and RingCentral Contact Center differ
AttributeDialpad Contact CenterRingCentral Contact Center
Starting price$95/monthOn request
Founded20111999

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Desktop, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Microsoft 365

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • Microsoft Teams
  • PCI DSS

Both cover

  • Salesforce
  • HubSpot
  • Zendesk
  • ServiceNow
  • SOC2
  • GDPR
  • HIPAA
  • Web support
  • Desktop support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot RingCentral Contact Center
  • Routing and monitoring customer calls with live transcriptionnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Dialpad Contact Center
  • Contact centernot Dialpad Contact Center
  • Customer experiencenot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is Dialpad Contact Center or RingCentral Contact Center better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or RingCentral Contact Center?
Dialpad Contact Center starts at $95/month and RingCentral Contact Center at On request.
Does Dialpad Contact Center or RingCentral Contact Center run on more platforms?
Both run on Web, Desktop, Ios, Android, so platform support will not decide this one for you.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what RingCentral Contact Center is typically brought in for.
What can Dialpad Contact Center do that RingCentral Contact Center cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle Salesforce, HubSpot, Zendesk, ServiceNow.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Dialpad Contact Center

More on RingCentral Contact Center

Keep looking

Other head to heads