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CRM · head to head

Reply.io vs UserVoice

Reply.io logo

Reply.io

CRM

Multichannel sales engagement platform for email, LinkedIn, calls and SMS outreach

From
Free
Free plan
Yes
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Reply.io multichannel features and CRM sync require the higher-priced Professional tier or above.; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 29 August 2026.

Where they differ

Only the attributes on which Reply.io and UserVoice actually diverge.

Attributes where Reply.io and UserVoice differ
AttributeReply.ioUserVoice
Pricing modelsubscriptionusage-based
Platformsweb, apiWeb
CategoryCRMCustomer Support
Founded2014Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Reply.io

  • Multichannel sequences
  • Contact database
  • AI email assistant
  • Deliverability tools
  • CRM sync
  • Reporting and analytics

Only in UserVoice

Nothing recorded that Reply.io does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Reply.io

  • Running multichannel outbound sequences combining email and LinkedInnot UserVoice
  • Automating cold calling and SMS follow-ups alongside emailnot UserVoice
  • Finding new B2B prospects from a built-in contact databasenot UserVoice
  • Syncing outreach activity into an existing CRMnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Reply.io
  • Building internal feedback portals for product teamsnot Reply.io
  • Mapping customer needs to product roadmap decisionsnot Reply.io
  • Consolidating voice of customer across feedback channelsnot Reply.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Reply.io

  • Multichannel features and CRM sync require the higher-priced Professional tier or above.
  • LinkedIn and calling/SMS automation are billed as separate per-account add-ons on top of plan pricing.
  • Pricing is per user, which can raise costs quickly for larger sales teams.
  • Monthly (non-annual) billing carries a notable price premium over the advertised annual rates.

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Reply.io

Free
  • FreeFree
    • Limited monthly emails
    • Basic sequence features
  • Starter$49/month
    • Email-only sequences
    • Billed annually per user
  • Professional$89/month
    • Multichannel sequences
    • CRM sync
    • Billed annually per user
  • Ultimate$139/month
    • Full AI suite
    • Highest sending limits
    • Advanced reporting and integrations

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Reply.io if

  • You need multichannel sequences.
  • You want to start without paying.
  • You work on web, api.
  • You also want contact database.
Reply.io review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Reply.io or UserVoice better?
Neither clearly leads. Reply.io starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Reply.io or UserVoice?
Reply.io starts at Free and UserVoice at Free.
Does Reply.io or UserVoice run on more platforms?
Reply.io runs on web, api. UserVoice runs on Web.
Can I use Reply.io for free?
Both have a free tier, so you can try either at no cost before committing.
What is Reply.io best used for?
Reply.io is most often used for running multichannel outbound sequences combining email and linkedin, automating cold calling and sms follow-ups alongside email, finding new b2b prospects from a built-in contact database, syncing outreach activity into an existing crm. Of those, running multichannel outbound sequences combining email and linkedin and automating cold calling and sms follow-ups alongside email are not what UserVoice is typically brought in for.
What can Reply.io do that UserVoice cannot?
Reply.io covers Multichannel sequences, Contact database, AI email assistant, Deliverability tools.

Answered from the vendors’ own pages

UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
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Related pages

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