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CRM · head to head

Scratchpad vs UserVoice

Scratchpad logo

Scratchpad

CRM

Faster workspace over Salesforce for sales reps to update pipeline, take notes and manage deals

From
Free
Free plan
Yes
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Scratchpad scratchpad works with Salesforce and nothing else, with no HubSpot support, so it is off the shortlist entirely for any company on a different CRM regardless of how good the interface is.; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Scratchpad and UserVoice actually diverge.

Attributes where Scratchpad and UserVoice differ
AttributeScratchpadUserVoice
Pricing modelPer user per monthusage-based
PlatformsWeb, Chrome extensionWeb
CategoryCRMCustomer Support

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Scratchpad

  • Spreadsheet pipeline views
  • Call recorder and notetaker
  • AI field updates
  • Deal and account agent
  • Hygiene monitor
  • Notes linked to records
  • Custom prompts
  • Kanban and forecast views

Only in UserVoice

Nothing recorded that Scratchpad does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Scratchpad

  • A 60-rep Salesforce team whose forecast is unreliable because opportunity fields are updated once a week in a panic before the pipeline callnot UserVoice
  • A rep who wants to update twenty opportunities in a grid rather than opening twenty Salesforce recordsnot UserVoice
  • A sales manager wanting stale and incomplete pipeline records flagged automatically instead of chased by emailnot UserVoice
  • A revenue operations lead trialling AI notetaking that writes back to CRM fields before committing budget, using the free tiernot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Scratchpad
  • Building internal feedback portals for product teamsnot Scratchpad
  • Mapping customer needs to product roadmap decisionsnot Scratchpad
  • Consolidating voice of customer across feedback channelsnot Scratchpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Scratchpad

  • Scratchpad works with Salesforce and nothing else, with no HubSpot support, so it is off the shortlist entirely for any company on a different CRM regardless of how good the interface is.
  • AI credits are metered per user per month at 400 on Solo and 800 on Team, which means heavy notetaking use pushes teams towards Enterprise for capacity rather than for features.
  • There is no proper native mobile application, so representatives who wanted to update records from a car park between meetings are back in a mobile browser.
  • Sync with Salesforce and call processing can lag, and a pipeline view showing yesterday state during a forecast call undermines the exact meeting the tool was bought to improve.
  • It creates a second notes surface alongside native Salesforce notes, so organisations end up with deal history split across two places unless they explicitly ban one of them.

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Scratchpad

Free
  • FreeFree
    • Workspace limited to 3 views
    • 10 hours a month of call recording and notetaking
    • AI field updates
  • Solo$19/month
    • Unlimited views with sheets and notes
    • Call recorder and notetaker
    • AI field updates
  • Team$49/month
    • Everything in Solo
    • 800 AI credits per user per month
    • Gong integration
  • Enterprise$undefined/month
    • Unlimited AI credits
    • White-glove agent services included
    • Enterprise security and administration

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Scratchpad if

  • You need spreadsheet pipeline views.
  • You want to start without paying.
  • You work on Web, Chrome extension.
  • You also want call recorder and notetaker.
Scratchpad review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Scratchpad or UserVoice better?
Neither clearly leads. Scratchpad starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Scratchpad or UserVoice?
Scratchpad starts at Free and UserVoice at Free.
Does Scratchpad or UserVoice run on more platforms?
Scratchpad runs on Web, Chrome extension. UserVoice runs on Web.
Can I use Scratchpad for free?
Both have a free tier, so you can try either at no cost before committing.
What is Scratchpad best used for?
Scratchpad is most often used for a 60-rep salesforce team whose forecast is unreliable because opportunity fields are updated once a week in a panic before the pipeline call, a rep who wants to update twenty opportunities in a grid rather than opening twenty salesforce records, a sales manager wanting stale and incomplete pipeline records flagged automatically instead of chased by email, a revenue operations lead trialling ai notetaking that writes back to crm fields before committing budget, using the free tier. Of those, a 60-rep salesforce team whose forecast is unreliable because opportunity fields are updated once a week in a panic before the pipeline call and a rep who wants to update twenty opportunities in a grid rather than opening twenty salesforce records are not what UserVoice is typically brought in for.
What can Scratchpad do that UserVoice cannot?
Scratchpad covers Spreadsheet pipeline views, Call recorder and notetaker, AI field updates, Deal and account agent.

Answered from the vendors’ own pages

Scratchpad: Does Scratchpad work with HubSpot?

No. It is Salesforce-only.

UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Scratchpad: Is the free plan usable in production?

Yes for an individual: full workspace with three views, 10 hours of recording and 100 AI credits a month. Teams outgrow it on views and credits.

UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Scratchpad: Does it replace Salesforce licences?

No. Every user still needs their own Salesforce licence; Scratchpad is an interface on top.

UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
Scratchpad: What are AI credits spent on?

Notetaking, summarisation, field update suggestions and agent queries. Enterprise removes the cap.

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