Live Chat & Chatbots · head to head
Pure Chat vs Ada
Pure Chat
Live Chat & Chatbots
Simple and affordable live chat for any business
- From
- Free
- Rated
- -
Ada
Live Chat & Chatbots
Conversational AI platform powered by machine learning
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Ada pricing is not published anywhere and requires a sales conversation
- They diverge on capability: Pure Chat covers Live chat widget, Ada covers Conversational AI.
Where they differ
Only the attributes on which Pure Chat and Ada actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- HubSpot
- Zapier
- Mobile app support
- IOS support
Only in Ada
- Conversational AI
- Automatic resolution
- Multi-language support
- Analytics
- Zendesk
- Slack
- Mobile support
- SMS support
Both cover
- Salesforce
- API
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Ada
Ada
- AI agents resolving customer queries over chat, voice and emailnot Pure Chat
- Deflecting repetitive contacts before they reach an agentnot Pure Chat
- Automating multi-step actions such as order lookups and returnsnot Pure Chat
- Multilingual support across a global customer basenot Pure Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Ada
- Pricing is not published anywhere and requires a sales conversation
- Sold to enterprises rather than to small support teams
Pricing, plan by plan
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Ada
Free- FreeFree
- Basic chatbot
- Single language
- Growth$100/month
- Advanced AI
- Multi-language
- Scale$undefined/month
- Enterprise features
- Dedicated support
Which should you pick?
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Choose Ada if
- You need conversational ai.
- You want to start without paying.
- You work on Web, Mobile, SMS, Messaging apps.
- You also want automatic resolution.
Questions people ask
- Is Pure Chat or Ada better?
- Neither clearly leads. Pure Chat starts at Free and Ada at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pure Chat or Ada?
- Pure Chat starts at Free and Ada at Free.
- Does Pure Chat or Ada run on more platforms?
- Pure Chat runs on Web, Mobile app, IOS, Android. Ada runs on Web, Mobile, SMS, Messaging apps.
- Can I use Pure Chat for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Pure Chat best used for?
- Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Ada is typically brought in for.
- What can Pure Chat do that Ada cannot?
- Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Both handle Salesforce, API, Web support.