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Ada vs Freshchat

Ada logo

Ada

Live Chat

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite
Freshchat logo

Freshchat

Live Chat

Modern messaging for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Ada no pricing disclosed on website; Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • They diverge on capability: Ada covers Conversational AI, Freshchat covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Ada and Freshchat actually diverge.

Attributes where Ada and Freshchat differ
AttributeAdaFreshchat
PlatformsWeb, Mobile, SMS, Messaging appsWeb, Ios, Android
Founded20162010

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Analytics
  • Salesforce
  • API
  • Mobile support
  • SMS support

Only in Freshchat

  • Live chat
  • Chatbots
  • Campaigns
  • WhatsApp
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales

Both cover

  • Zendesk
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Ada

  • AI-powered customer service automationnot Freshchat
  • Chatbot deployment and managementnot Freshchat
  • Support ticket automation and resolutionnot Freshchat
  • Multi-channel customer communicationnot Freshchat

Freshchat

  • Live chat on a website or in an appnot Ada
  • Shared inbox across chat, email and social messengersnot Ada
  • Chatbot deflection before a conversation reaches an agentnot Ada
  • Routing conversations by skill or language on the higher tiersnot Ada

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ada

  • No pricing disclosed on website
  • Requires consultation with sales team to obtain quotes
  • No information on subscription tiers or licensing options

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

Pricing, plan by plan

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Freshchat

Free
  • FreeFree
    • Up to 10 agents
    • Chat widget for web and mobile
    • Shared inbox
  • Growth$19/month
    • Per agent, billed annually
    • Social media messengers, SMS/text messaging
    • Reporting and analytics
  • Pro$49/month
    • Per agent, billed annually (marked Most Popular)
    • Multilingual conversations
    • Custom dashboards, intelligent routing
  • Enterprise$79/month
    • Per agent, billed annually
    • Skill-based routing, audit logs
    • JWT authentication, IP whitelisting

Which should you pick?

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Choose Freshchat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Freshchat review

Questions people ask

Is Ada or Freshchat better?
Neither clearly leads. Ada starts at Free and Freshchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ada or Freshchat?
Ada starts at Free and Freshchat at Free.
Does Ada or Freshchat run on more platforms?
Ada runs on Web, Mobile, SMS, Messaging apps. Freshchat runs on Web, Ios, Android.
Can I use Ada for free?
Both have a free tier, so you can try either at no cost before committing.
What is Ada best used for?
Ada is most often used for ai-powered customer service automation, chatbot deployment and management, support ticket automation and resolution, multi-channel customer communication. Of those, ai-powered customer service automation and chatbot deployment and management are not what Freshchat is typically brought in for.
What can Ada do that Freshchat cannot?
Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. Both handle Zendesk, Slack, Web support.

Answered from the vendors’ own pages

Ada: How is Ada's customer service AI platform priced?

Ada does not publish pricing on its website. To obtain pricing information and discuss your specific requirements, book a free consultation with Ada's AI customer service experts through their website.

Source
Freshchat: What is the cost of Freshchat's Growth plan?

Growth plan costs $19 per agent per month when billed annually. It includes social media messengers, SMS/text messaging, and reporting. AI agent features are available as an add-on at $49 per 100 sessions.

Source
Ada: Does Ada offer a free trial?

Ada does not advertise a free trial on its pricing page. Interested prospects must contact the sales team directly or book a consultation to discuss trial options and pricing.

Source
Freshchat: Does Freshchat offer a free trial?

Yes. Freshchat provides a 14-day free trial with full Enterprise plan access. After trial expiration, the Free plan supports up to 10 agents at $0/month, with no cancellation fees.

Source
Freshchat: How much does Freshchat's Pro plan cost?

The Pro plan (marked Most Popular) costs $49 per agent per month when billed annually. It includes multilingual conversations, custom dashboards, intelligent routing, and multiple SLA policies. AI Copilot is available as an add-on at $29/agent/month.

Source
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