Software · head to head
Ada vs LiveChat
The short version
- Only Ada has a free tier, so it costs nothing to try first.
- Each has a real cost: Ada pricing is not published anywhere and requires a sales conversation; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
- They diverge on capability: Ada covers Conversational AI, LiveChat covers Live chat.
Where they differ
Only the attributes on which Ada and LiveChat actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Ada
- Conversational AI
- Automatic resolution
- Multi-language support
- Zendesk
- Slack
- API
- Mobile support
- SMS support
Only in LiveChat
- Live chat
- Ticketing
- Chat routing
- Canned responses
- File sharing
- Shopify
- WordPress
- HubSpot
Both cover
- Analytics
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Ada
- AI agents resolving customer queries over chat, voice and emailnot LiveChat
- Deflecting repetitive contacts before they reach an agentnot LiveChat
- Automating multi-step actions such as order lookups and returnsnot LiveChat
- Multilingual support across a global customer basenot LiveChat
LiveChat
- Live chat support on a website with agent routingnot Ada
- Handling customer conversations across chat, SMS and messaging channelsnot Ada
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Ada
- Pricing is not published anywhere and requires a sales conversation
- Sold to enterprises rather than to small support teams
LiveChat
- The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
- Pricing is per agent, so support cost scales with headcount rather than with conversation volume
- AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
- Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
- SSO, white labelling and HIPAA compliance are Enterprise only
Pricing, plan by plan
Ada
Free- FreeFree
- Basic chatbot
- Single language
- Growth$100/month
- Advanced AI
- Multi-language
- Scale$undefined/month
- Enterprise features
- Dedicated support
LiveChat
$20/month- Starter$20/month
- 60-day chat history
- Basic customization
- Ticketing system
- Team$41/month
- Unlimited history
- Advanced reporting
- Branding removal
- Business$59/month
- Staffing prediction
- Work scheduler
- Apple Business Chat
- Enterprise$undefined/month
- Dedicated account manager
- Product training
- SSO
Which should you pick?
Choose Ada if
- You need conversational ai.
- You want to start without paying.
- You work on Web, Mobile, SMS, Messaging apps.
- You also want automatic resolution.
Choose LiveChat if
- You need live chat.
- You work on Web, Ios, Android, Desktop.
- You also want ticketing.
Questions people ask
- Is Ada or LiveChat better?
- Neither clearly leads. Ada starts at Free and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Ada or LiveChat?
- Ada has a free tier; the other does not. Paid plans start at Free for Ada and $20/month for LiveChat.
- Does Ada or LiveChat run on more platforms?
- Ada runs on Web, Mobile, SMS, Messaging apps. LiveChat runs on Web, Ios, Android, Desktop.
- Can I use Ada for free?
- Yes. Ada has a free tier, so you can try it without paying. LiveChat starts at $20/month.
- What is Ada best used for?
- Ada is most often used for ai agents resolving customer queries over chat, voice and email, deflecting repetitive contacts before they reach an agent, automating multi-step actions such as order lookups and returns, multilingual support across a global customer base. Of those, ai agents resolving customer queries over chat, voice and email and deflecting repetitive contacts before they reach an agent are not what LiveChat is typically brought in for.
- What can Ada do that LiveChat cannot?
- Ada covers Conversational AI, Automatic resolution, Multi-language support, Zendesk. LiveChat covers Live chat, Ticketing, Chat routing, Canned responses. Both handle Analytics, Salesforce, Web support.
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