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Live Chat · head to head

Ada vs LiveChat

Ada logo

Ada

Live Chat

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Live Chat

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Only Ada has a free tier, so it costs nothing to try first.
  • Each has a real cost: Ada no pricing disclosed on website; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Ada covers Conversational AI, LiveChat covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Ada and LiveChat actually diverge.

Attributes where Ada and LiveChat differ
AttributeAdaLiveChat
Starting priceFree$20/month
Free tierYesNo
PlatformsWeb, Mobile, SMS, Messaging appsWeb, Ios, Android, Desktop
Founded20162002

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Zendesk
  • Slack
  • API
  • Mobile support
  • SMS support

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Canned responses
  • File sharing
  • Shopify
  • WordPress
  • HubSpot

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Ada

  • AI-powered customer service automationnot LiveChat
  • Chatbot deployment and managementnot LiveChat
  • Support ticket automation and resolutionnot LiveChat
  • Multi-channel customer communicationnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Ada
  • Handling customer conversations across chat, SMS and messaging channelsnot Ada

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ada

  • No pricing disclosed on website
  • Requires consultation with sales team to obtain quotes
  • No information on subscription tiers or licensing options

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Questions people ask

Is Ada or LiveChat better?
Neither clearly leads. Ada starts at Free and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ada or LiveChat?
Ada has a free tier; the other does not. Paid plans start at Free for Ada and $20/month for LiveChat.
Does Ada or LiveChat run on more platforms?
Ada runs on Web, Mobile, SMS, Messaging apps. LiveChat runs on Web, Ios, Android, Desktop.
Can I use Ada for free?
Yes. Ada has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is Ada best used for?
Ada is most often used for ai-powered customer service automation, chatbot deployment and management, support ticket automation and resolution, multi-channel customer communication. Of those, ai-powered customer service automation and chatbot deployment and management are not what LiveChat is typically brought in for.
What can Ada do that LiveChat cannot?
Ada covers Conversational AI, Automatic resolution, Multi-language support, Zendesk. LiveChat covers Live chat, Ticketing, Chat routing, Canned responses. Both handle Analytics, Salesforce, Web support.

Answered from the vendors’ own pages

Ada: How is Ada's customer service AI platform priced?

Ada does not publish pricing on its website. To obtain pricing information and discuss your specific requirements, book a free consultation with Ada's AI customer service experts through their website.

Source
LiveChat: How much does LiveChat cost?

LiveChat pricing starts at $19/month for the Starter plan (annual billing). The Team plan is $49/person/month and includes unlimited users. The Business plan is $79/person/month with advanced features. Enterprise plans require a custom quote.

Source
Ada: Does Ada offer a free trial?

Ada does not advertise a free trial on its pricing page. Interested prospects must contact the sales team directly or book a consultation to discuss trial options and pricing.

Source
LiveChat: Does LiveChat offer a free trial?

Yes, LiveChat provides a 14-day free trial with AI-driven features and no credit card required.

Source
LiveChat: What is the difference between LiveChat's Team and Business plans?

The Team plan ($49/person/month) tracks 400 visitors and includes unlimited campaigns and chat history. The Business plan ($79/person/month) tracks 1,000 visitors and adds work scheduler, advanced reporting, SMS, and Apple Messages support.

Source
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