Live Chat & Chatbots · pricing
Ada pricing
Ada publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free
- Model
- Subscription
- Tiers
- 3
- Free tier
- Yes
Ada plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 2 | Entry tier |
| Growth | $100/month | 2 | +$100/month, 2 more features |
| Scale | On request | 2 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers basic chatbot, single language.
Growth
$100/monthOver Free, this tier adds:
- Advanced AI
- Multi-language
Scale
On requestOver Growth, this tier adds:
- Enterprise features
- Dedicated support
Where Ada stops being free
Free, Free
- Basic chatbot
- Single language
Growth, $100/month
The first thing you pay for:
- Advanced AI
- Multi-language
What the product covers
The full Ada feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Conversational AI
- Automatic resolution
- Multi-language support
- Analytics
Integrations
- Salesforce
- Zendesk
- Slack
- API
Platform
- Web support
- Mobile support
- SMS support
- Messaging apps support
People bring Ada in for ai agents resolving customer queries over chat, voice and email, deflecting repetitive contacts before they reach an agent, automating multi-step actions such as order lookups and returns, multilingual support across a global customer base. If that is not the job you are buying for, the alternatives to Ada are worth a look before you commit to a tier.
How that compares in Live Chat & Chatbots
Too few live chat & chatbots tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Ada (this page) | Free | subscription | - | |
| Comm100 | $29/month | subscription | - | vs Ada |
| Botpress | Free | open-source | - | vs Ada |
| Bold360 | On request | subscription | - | vs Ada |
| Capacity | On request | subscription | - | vs Ada |
| Acquire | $50/month | subscription | - | vs Ada |
| Amazon Lex | $0.00075/per text request | usage-based | - | vs Ada |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Ada badges page.
Before you pay for Ada
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between Free and On request, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Ada runs on web, mobile, sms, messaging apps, and is published by Ada Inc. of Toronto, Ontario, Canada. The full record is on the Ada review, and the rest of the category is under best live chat & chatbots tools.
Ada pricing questions
- How much does Ada cost?
- Ada publishes 3 tiers, from Free for Free up to On request for Scale. The entry tier costs nothing.
- Does Ada have a free plan?
- Yes. The Free tier costs nothing and covers basic chatbot, single language. Paying starts at $100/month for Growth.
- What is the difference between Free and Growth on Ada?
- Growth costs $100/month against Free, and adds advanced ai, multi-language.
- Is the Scale plan on Ada worth it?
- That depends entirely on whether you need what it adds, which on the published record is enterprise features, dedicated support. It costs On request against $100/month for Growth. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Which live chat & chatbots tools can I use without paying?
- 2 of the 7 live chat & chatbots tools listed alongside Ada have a free tier: Botpress, Chatra.
- What am I actually paying for with Ada?
- The record lists 12 features across 3 areas: core, integrations, platform. In practice it is brought in for ai agents resolving customer queries over chat, voice and email, deflecting repetitive contacts before they reach an agent, automating multi-step actions such as order lookups and returns.
- Does Ada charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Ada prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Ada against before paying?
- The closest live chat & chatbots tools in this directory are Comm100, Botpress, Bold360, Capacity. Each has a side-by-side comparison with Ada covering price, platforms and features.