Softwr

Government · head to head

OnBase vs Resolver

OnBase logo

OnBase

Government

Enterprise Information Platform

From
$400/month
Free plan
No
Visit OnBaseFull review
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Free plan
No
Visit ResolverFull review

The short version

  • OnBase starts at $400/mo; Resolver prices on request.
  • Only OnBase lists workflow Automation; only Resolver lists internal audit.
  • Where OnBase falls short: pricing starts at 2,000 USD per month, making it expensive for small agencies.
  • Prices and features on this page were last checked on 31 August 2026.

Where they differ

Only the attributes on which OnBase and Resolver actually diverge.

Attributes where OnBase and Resolver differ
AttributeOnBaseResolver
Starting price$400/monthOn request
Pricing modelSubscriptionQuote
CategoryGovernmentCybersecurity

Identical on both: free tier (No), platforms (Web, iOS, Android).

Not yet recorded: founded for Resolver.

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OnBase

  • Content Management
  • Workflow Automation
  • Case Management
  • Records Management
  • Intelligent Capture
  • Microsoft 365
  • Salesforce
  • Epic

Only in Resolver

  • Incident management
  • Investigations
  • Enterprise risk management
  • Internal audit
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

What people use each for

The jobs each tool is most often brought in to do.

OnBase

  • Citizen Servicesnot Resolver
  • Records Managementnot Resolver
  • Public Safetynot Resolver
  • Civic Engagementnot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot OnBase
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot OnBase
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot OnBase
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot OnBase

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OnBase

  • Pricing starts at 2,000 USD per month, making it expensive for small agencies
  • Complex implementation and configuration required for government-specific workflows
  • Requires significant IT resources for deployment and ongoing management

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service

Pricing, plan by plan

OnBase

$400/month
  • Government$400/mo
    • Content Management
    • Process Automation
    • Case Management

Resolver

On request
  • Resolver CoreOn request
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose OnBase if

  • You need content management.
  • You work on Web, iOS, Android.
  • You also want workflow automation.
OnBase review

Choose Resolver if

  • You need incident management.
  • You work on Web, iOS, Android.
  • You also want investigations.
Resolver review

Questions people ask

Is OnBase or Resolver better?
Neither clearly leads. OnBase starts at $400/month and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OnBase or Resolver?
OnBase starts at $400/month and Resolver at On request.
Does OnBase or Resolver run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is OnBase best used for?
OnBase is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Resolver is typically brought in for.
What can OnBase do that Resolver cannot?
OnBase covers Content Management, Workflow Automation, Case Management, Records Management. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.

Answered from the vendors’ own pages

OnBase: What is OnBase used for in government?

OnBase is used for digital permitting, inspections, and plan review processes. Government agencies use it to streamline workflows, enable online forms, automate approvals, and provide citizen access to application status.

Source
Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

OnBase: Does OnBase support mobile access?

Yes. Mobile access is a key feature of OnBase, allowing users to manage documents and cases on the go.

Source
Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

OnBase: What document management capabilities does OnBase provide?

OnBase provides centralized document storage with version control, search and retrieval tools, records management across physical and electronic lifecycles, and compliance with policies and regulations.

Source
Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

OnBase: Can OnBase workflows be customized?

Yes. OnBase is flexible and configurable with user-defined workflows for case management, streamlining processes like accounts payable, employee onboarding, and contract management.

Source
Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

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