Softwr

Government · head to head

CivicPlus vs Resolver

CivicPlus logo

CivicPlus

Government

Civic Engagement Technology

From
On request
Free plan
No
Full reviewWebsite
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: CivicPlus no public pricing tiers, rates, or cost information available; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • They diverge on capability: CivicPlus covers Government Websites, Resolver covers Incident management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which CivicPlus and Resolver actually diverge.

Attributes where CivicPlus and Resolver differ
AttributeCivicPlusResolver
CategoryGovernmentCybersecurity
Founded2001Unknown

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CivicPlus

  • Government Websites
  • Agenda Management
  • Mass Notifications
  • Online Forms
  • Social Media Management
  • Facebook
  • Twitter
  • GovDelivery

Only in Resolver

  • Incident management
  • Investigations
  • Enterprise risk management
  • Internal audit
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

What people use each for

The jobs each tool is most often brought in to do.

CivicPlus

  • Municipal government softwarenot Resolver
  • City website managementnot Resolver
  • Recreation management for local governmentnot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot CivicPlus
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot CivicPlus
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot CivicPlus
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot CivicPlus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CivicPlus

  • No public pricing tiers, rates, or cost information available
  • Requires direct contact with sales team for pricing estimates
  • No free trial or freemium tier option listed

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.

Pricing, plan by plan

CivicPlus

On request

No published plan breakdown. See the CivicPlus review.

Resolver

On request
  • Resolver Core$undefined/year
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose CivicPlus if

  • You need government websites.
  • You work on Web, Ios, Android.
  • You also want agenda management.
CivicPlus review

Choose Resolver if

  • You need incident management.
  • You work on Web, iOS, Android.
  • You also want investigations.
Resolver review

Questions people ask

Is CivicPlus or Resolver better?
Neither clearly leads. CivicPlus starts at On request and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CivicPlus or Resolver?
CivicPlus starts at On request and Resolver at On request.
Does CivicPlus or Resolver run on more platforms?
CivicPlus runs on Web, Ios, Android. Resolver runs on Web, iOS, Android.
What is CivicPlus best used for?
CivicPlus is most often used for municipal government software, city website management, recreation management for local government. Of those, municipal government software and city website management are not what Resolver is typically brought in for.
What can CivicPlus do that Resolver cannot?
CivicPlus covers Government Websites, Agenda Management, Mass Notifications, Online Forms. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.

Answered from the vendors’ own pages

CivicPlus: What does CivicPlus cost?

CivicPlus uses a custom pricing model with no published rates. Interested organizations must fill out a form and speak with a technology strategist to receive a pricing estimate based on specific needs.

Source
Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

CivicPlus: Does CivicPlus offer different pricing for different sized municipalities?

Yes, CivicPlus pricing is customized based on organization size and the specific products selected from their portfolio (websites, recreation management, utility billing, etc.).

Source
Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

CivicPlus: How do I request pricing from CivicPlus?

Visit civicplus.com/pricing to fill out a form or call 888-228-2233 to speak with a technology strategist about your municipality's requirements and receive a custom estimate.

Source
Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

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