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Software · head to head

CivicPlus vs OnBase

CivicPlus logo

CivicPlus

Software

Civic Engagement Technology

From
On request
Rated
-
Full reviewWebsite
OnBase logo

OnBase

Software

Enterprise Information Platform

From
$400/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CivicPlus pricing not published, available by custom quote only; OnBase pricing starts at 2,000 USD per month, making it expensive for small agencies
  • They diverge on capability: CivicPlus covers Government Websites, OnBase covers Content Management.

Where they differ

Only the attributes on which CivicPlus and OnBase actually diverge.

Attributes where CivicPlus and OnBase differ
AttributeCivicPlusOnBase
Starting priceOn request$400/month
Pricing modelquotesubscription
PlatformsWeb, Ios, AndroidWeb, Mobile
Founded20011991

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CivicPlus

  • Government Websites
  • Agenda Management
  • Mass Notifications
  • Online Forms
  • Social Media Management
  • Facebook
  • Twitter
  • GovDelivery

Only in OnBase

  • Content Management
  • Workflow Automation
  • Case Management
  • Records Management
  • Intelligent Capture
  • Microsoft 365
  • Salesforce
  • Epic

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

CivicPlus

  • Government website and communication platformnot OnBase
  • Civic engagement and public sector solutionsnot OnBase

OnBase

  • Citizen Servicesnot CivicPlus
  • Records Managementnot CivicPlus
  • Public Safetynot CivicPlus
  • Civic Engagementnot CivicPlus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CivicPlus

  • Pricing not published, available by custom quote only
  • No standardised pricing tiers available

OnBase

  • Pricing starts at 2,000 USD per month, making it expensive for small agencies
  • Complex implementation and configuration required for government-specific workflows
  • Requires significant IT resources for deployment and ongoing management

Pricing, plan by plan

CivicPlus

On request

No published plan breakdown. See the CivicPlus review.

OnBase

$400/month
  • Government$400/month
    • Content Management
    • Process Automation
    • Case Management

Which should you pick?

Choose CivicPlus if

  • You need government websites.
  • You work on Web, Ios, Android.
  • You also want agenda management.
CivicPlus review

Choose OnBase if

  • You need content management.
  • You work on Web, Mobile.
  • You also want workflow automation.
OnBase review

Questions people ask

Is CivicPlus or OnBase better?
Neither clearly leads. CivicPlus starts at On request and OnBase at $400/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CivicPlus or OnBase?
CivicPlus starts at On request and OnBase at $400/month.
Does CivicPlus or OnBase run on more platforms?
CivicPlus runs on Web, Ios, Android. OnBase runs on Web, Mobile.
What is CivicPlus best used for?
CivicPlus is most often used for government website and communication platform, civic engagement and public sector solutions. Of those, government website and communication platform and civic engagement and public sector solutions are not what OnBase is typically brought in for.
What can CivicPlus do that OnBase cannot?
CivicPlus covers Government Websites, Agenda Management, Mass Notifications, Online Forms. OnBase covers Content Management, Workflow Automation, Case Management, Records Management. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

OnBase: What is OnBase used for in government?

OnBase is used for digital permitting, inspections, and plan review processes. Government agencies use it to streamline workflows, enable online forms, automate approvals, and provide citizen access to application status.

Source
OnBase: Does OnBase support mobile access?

Yes. Mobile access is a key feature of OnBase, allowing users to manage documents and cases on the go.

Source
OnBase: What document management capabilities does OnBase provide?

OnBase provides centralized document storage with version control, search and retrieval tools, records management across physical and electronic lifecycles, and compliance with policies and regulations.

Source
OnBase: Can OnBase workflows be customized?

Yes. OnBase is flexible and configurable with user-defined workflows for case management, streamlining processes like accounts payable, employee onboarding, and contract management.

Source
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Related pages

More on CivicPlus

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