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Government · head to head

Citizen vs Resolver

Citizen logo

Citizen

Government

Real-time Safety Alerts

From
Free
Free plan
Yes
Full reviewWebsite
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Citizen has a free tier, so it costs nothing to try first.
  • Each has a real cost: Citizen no premium or paid features mentioned; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • They diverge on capability: Citizen covers Real-time Alerts, Resolver covers Incident management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Citizen and Resolver actually diverge.

Attributes where Citizen and Resolver differ
AttributeCitizenResolver
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsIos, AndroidWeb, iOS, Android
CategoryGovernmentCybersecurity
Founded2016Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Citizen

  • Real-time Alerts
  • 911 Monitoring
  • Live Video
  • Safety Map
  • Personal Safety
  • Emergency Services
  • Social Media
  • Location Services

Only in Resolver

  • Incident management
  • Investigations
  • Enterprise risk management
  • Internal audit
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

What people use each for

The jobs each tool is most often brought in to do.

Citizen

  • Citizen Servicesnot Resolver
  • Records Managementnot Resolver
  • Public Safetynot Resolver
  • Civic Engagementnot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot Citizen
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot Citizen
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot Citizen
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot Citizen

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Citizen

  • No premium or paid features mentioned
  • App is completely free with no monetization model disclosed
  • No in-app purchases or premium tier mentioned
  • Subscription or paid features may exist but not disclosed

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.

Pricing, plan by plan

Citizen

Free
  • BasicFree
    • Real-time Alerts
    • Incident Feed
    • Safety Map

Resolver

On request
  • Resolver Core$undefined/year
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose Citizen if

  • You need real-time alerts.
  • You want to start without paying.
  • You work on Ios, Android.
  • You also want 911 monitoring.
Citizen review

Choose Resolver if

  • You need incident management.
  • You work on Web, iOS, Android.
  • You also want investigations.
Resolver review

Questions people ask

Is Citizen or Resolver better?
Neither clearly leads. Citizen starts at Free and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Citizen or Resolver?
Citizen has a free tier; the other does not. Paid plans start at Free for Citizen and On request for Resolver.
Does Citizen or Resolver run on more platforms?
Citizen runs on Ios, Android. Resolver runs on Web, iOS, Android.
Can I use Citizen for free?
Yes. Citizen has a free tier, so you can try it without paying. Resolver starts at On request.
What is Citizen best used for?
Citizen is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Resolver is typically brought in for.
What can Citizen do that Resolver cannot?
Citizen covers Real-time Alerts, 911 Monitoring, Live Video, Safety Map. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.

Answered from the vendors’ own pages

Citizen: How much does Citizen cost?

Citizen is available as a free app download for iOS and Android. The app includes core safety and alert features at no cost.

Source
Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

Citizen: Are there paid features or premium subscriptions in Citizen?

Citizen's website does not mention paid features, premium subscriptions, or in-app purchases. All advertised features appear to be included in the free app.

Source
Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

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