OnBasevs
DocuWare
DocuWare: Enterprise content management platform with similar document capture, workflow automation, and case management capabilities.
OnBase
Enterprise Information Platform
As of 30 August 2026, OnBase starts at $400/month. OnBase by Hyland is an enterprise information platform that manages content, processes, and cases for government agencies. Softwr lists it under Government. OnBase is made by Hyland, launched in 1991, available on Web, iOS, Android.
Overview
What OnBase does
OnBase by Hyland is an enterprise information platform that manages content, processes, and cases for government agencies. The solution helps agencies digitize operations, automate workflows, and provide better citizen services through intelligent automation.
What people use it for
- Citizen Services
- Records Management
- Public Safety
- Civic Engagement
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about OnBase.
- Pricing starts at 2,000 USD per month, making it expensive for small agencies
- Complex implementation and configuration required for government-specific workflows
- Requires significant IT resources for deployment and ongoing management
Cross-shopped
What people choose instead of OnBase
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- OnBasevsLaserfiche
Laserfiche: ECM platform with tailored features for government, healthcare, and education; cited as best alternative to OnBase.
- OnBasevsAccela
Accela: Government permitting and licensing platform with overlapping case management and workflow automation features.
Pricing
What OnBase costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Government
$400 /mo
- Content Management
- Process Automation
- Case Management
Capabilities
Features
Content Management
Workflow Automation
Case Management
Records Management
Intelligent Capture
Microsoft 365
Integration with Microsoft 365
Salesforce
Integration with Salesforce
Epic
Integration with Epic
Web support
Available on web
Desktop support
Available on desktop
Ios support
Available on ios
Android support
Available on android
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What is OnBase used for in government?
OnBase is used for digital permitting, inspections, and plan review processes. Government agencies use it to streamline workflows, enable online forms, automate approvals, and provide citizen access to application status.
SourceDoes OnBase support mobile access?
Yes. Mobile access is a key feature of OnBase, allowing users to manage documents and cases on the go.
SourceWhat document management capabilities does OnBase provide?
OnBase provides centralized document storage with version control, search and retrieval tools, records management across physical and electronic lifecycles, and compliance with policies and regulations.
SourceCan OnBase workflows be customized?
Yes. OnBase is flexible and configurable with user-defined workflows for case management, streamlining processes like accounts payable, employee onboarding, and contract management.
SourceBehind it
Who makes OnBase
- Company
- Hyland
- Based in
- Westlake, Ohio
Keep looking
Where to go from OnBase
- OnBase alternativesEvery product people weigh against it
- OnBase pricingPlans, floors and what the tiers exclude
- OnBase badgesWhich rules it meets, and the figure behind each
- All Government softwareThe full category
- Best Government softwareThe shortlist, and how it was cut
Best Government software for
Compare OnBase with
- DocuWare
- Laserfiche
- Accela
- CityView
- ClearGov
- VUEWorks
- CentralSquare Asset Management
- GovPilot
- SAP for Government
- Workday Government
- CivicPlus
- Granicus
- CKAN
- Clariti
- DataSF
- Google Cloud for Government
- GovPilot
- GovQA
Other Government software
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Pricing on request12 researched notesPermitting, licensing and land management for local government, built natively on Salesforce
Pricing on request12 researched notesDigital forms and workflow modules for small municipalities priced out of enterprise govtech
Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for OnBase, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on OnBase
OnBase alternatives
What people switch to, and what they give up
OnBase pricing
Every tier, and where the cost actually lands
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