Logging · pricing
Rootly pricing
Rootly publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $20/user-month
- Model
- Subscription
- Tiers
- 4
- Free tier
- Not on record
Rootly plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Incident Response Essentials | $20/user-month | 9 | Entry tier |
| On-Call Essentials | $20/user-month | 7 | +$0/user-month, 7 more features |
| Incident Response Enterprise | On request | 7 | Priced on request |
| On-Call Enterprise | On request | 6 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Incident Response Essentials
$20/user-monthThe entry tier. It covers response with slack integration, @rootly ai chat, ai similar incidents detection, ai scribe meeting bot, retrospectives, status page.
On-Call Essentials
$20/user-monthOver Incident Response Essentials, this tier adds:
- Alert grouping and routing
- Live call routing (1 phone number)
- Schedules and escalation policies
- Shadow rotations
- Holiday calendars
- Pay calculator
- Mobile app
Incident Response Enterprise
On requestOver On-Call Essentials, this tier adds:
- All Essentials features
- Custom forms and incident types
- Private incidents
- Native secrets management
- Audit logs
- Advanced workflows
- SCIM authentication
On-Call Enterprise
On requestOver Incident Response Enterprise, this tier adds:
- 5 phone numbers for call routing
- Unlimited schedules
- Dynamic escalation paths
- Custom alert fields
- China support
What the product covers
The full Rootly feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Advanced
- AI SRE automation
- AI meeting bot
Core
- Alert routing
- On-call management
- Incident response
- Call routing
Communication
- Status pages
People bring Rootly in for automate on-call and incident response workflows, run root cause analysis with ai assistance, track and improve mean time to mitigation (mttr), coordinate response across distributed teams, learn from post-incident retrospectives. If that is not the job you are buying for, the alternatives to Rootly are worth a look before you commit to a tier.
How that compares in Logging
Across the 4 logging tools in this directory that publish a starting price, the median entry point is $15/month. Rootly starts at $20/user-month, which puts it above the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Rootly (this page) | $20/user-month | subscription | - | |
| Cronitor | Free, then $2/monitor/month | Pay-per-monitor plus user seats | - | vs Rootly |
| Uptime.com | On request | subscription | - | vs Rootly |
| Traceloop | Free | Freemium with pay-as-you-go enterprise option | - | vs Rootly |
| Openstatus | Free, then $30/month | - | - | vs Rootly |
| Healthchecks | Free, then $5/month | Per-job monitoring with fixed tiers | - | vs Rootly |
| incident.io | Free | subscription | - | vs Rootly |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Rootly badges page.
Before you pay for Rootly
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between $20/user-month and On request, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Rootly against the tools that do have one before committing.
Rootly runs on web, mobile, slack, microsoft teams, and is published by Rootly of San Francisco, CA. The full record is on the Rootly review, and the rest of the category is under best logging tools.
Rootly pricing questions
- How much does Rootly cost?
- Rootly publishes 4 tiers, from $20/user-month for Incident Response Essentials up to On request for On-Call Enterprise. The cheapest paid tier is $20/user-month.
- Does Rootly have a free plan?
- Not on the record we hold: Rootly is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Incident Response Essentials and On-Call Essentials on Rootly?
- On-Call Essentials costs $20/user-month against $20/user-month, and adds alert grouping and routing, live call routing (1 phone number), schedules and escalation policies, shadow rotations.
- Is the On-Call Enterprise plan on Rootly worth it?
- That depends entirely on whether you need what it adds, which on the published record is 5 phone numbers for call routing, unlimited schedules, dynamic escalation paths, custom alert fields. It costs On request against $20/user-month for Incident Response Essentials. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is Rootly expensive for a logging tool?
- It starts above the middle of its category. Across the 4 logging tools in this directory that publish a starting price, the median entry point is $15/month; Rootly starts at $20/user-month.
- Which logging tools can I use without paying?
- 7 of the 8 logging tools listed alongside Rootly have a free tier: Cronitor, Traceloop, Openstatus, Healthchecks, incident.io.
- What am I actually paying for with Rootly?
- The record lists 7 features across 3 areas: advanced, core, communication. In practice it is brought in for automate on-call and incident response workflows, run root cause analysis with ai assistance, track and improve mean time to mitigation (mttr).
- Does Rootly charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Rootly prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Rootly against before paying?
- The closest logging tools in this directory are Cronitor, Uptime.com, Traceloop, Openstatus. Each has a side-by-side comparison with Rootly covering price, platforms and features.