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Logging · head to head

FireHydrant vs New Relic Logs

FireHydrant logo

FireHydrant

Logging

All-in-one incident management for alerting, on-call, and response

From
Free
Rated
-
Full reviewWebsite
New Relic Logs logo

New Relic Logs

Logging

Log Management and Analysis

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FireHydrant free tier has limited functionality with only 2 runbooks; New Relic Logs log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • They diverge on capability: FireHydrant covers Automated runbooks, New Relic Logs covers Log ingestion.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which FireHydrant and New Relic Logs actually diverge.

Attributes where FireHydrant and New Relic Logs differ
AttributeFireHydrantNew Relic Logs
Pricing modelsubscriptionfreemium
PlatformsWeb, Slack, Microsoft Teams, MobileWeb, Api
Founded20182008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FireHydrant

  • Automated runbooks
  • On-call management
  • Service catalog
  • Incident response collaboration
  • AI incident insights
  • Status pages
  • AI retrospectives

Only in New Relic Logs

  • Log ingestion
  • Full-text search
  • Logs-in-context
  • Custom dashboards
  • API
  • Webhooks
  • REST
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

FireHydrant

  • Manage incidents directly from Slack or Teamsnot New Relic Logs
  • Automate incident response with runbooksnot New Relic Logs
  • Triage incidents and track ownershipnot New Relic Logs
  • Run post-incident retrospectivesnot New Relic Logs
  • Communicate incidents to customers automaticallynot New Relic Logs

New Relic Logs

  • Centralised log management alongside metrics and tracesnot FireHydrant
  • Searching and alerting on application logs in context with performance datanot FireHydrant

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FireHydrant

  • Free tier has limited functionality with only 2 runbooks
  • Pro plan billing is annual-only (no monthly option)
  • AI features concentrated in Enterprise tier
  • Pricing per responder can increase with team size

New Relic Logs

  • Log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • Ingest beyond that is $0.40 per GB, rising to $0.60 per GB on the Data Plus option
  • Full platform users cost $349 each a month on Pro with an annual commitment, or $418.80 paying monthly
  • The Standard edition caps additional full platform users at 5
  • Core users are $49 a month each even though basic users are free

Pricing, plan by plan

FireHydrant

Free
  • FreeFree
    • Up to 10 responders
    • 2 runbooks
    • Slack and Teams chatbot
  • Pro$25/responder-month
    • 5 runbooks
    • Slack and Teams chatbot
    • 1 retrospective template
  • Enterprise$undefined/custom
    • Everything in Pro plus
    • Viewer licenses
    • Unlimited runbooks

New Relic Logs

Free
  • Free TierFree
    • 100 GB per month data ingest
    • Unlimited basic users
    • 1 full platform user
  • Standard Edition$49/month
    • Up to 5 full platform users
    • Core users 49 dollars per user per month
    • Additional full platform users at 99 dollars each
  • Pro Edition$349/year
    • Unlimited full platform users
    • Core users at 49 dollars per user per month
    • Full platform users at 349 dollars per user annually or 418.80 dollars monthly
  • Enterprise Edition$null/mo
    • Unlimited full platform users
    • Custom pricing
    • FedRAMP and HIPAA support

Which should you pick?

Choose FireHydrant if

  • You need automated runbooks.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams, Mobile.
  • You also want on-call management.
FireHydrant review

Choose New Relic Logs if

  • You need log ingestion.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want full-text search.
New Relic Logs review

Questions people ask

Is FireHydrant or New Relic Logs better?
Neither clearly leads. FireHydrant starts at Free and New Relic Logs at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FireHydrant or New Relic Logs?
FireHydrant starts at Free and New Relic Logs at Free.
Does FireHydrant or New Relic Logs run on more platforms?
FireHydrant runs on Web, Slack, Microsoft Teams, Mobile. New Relic Logs runs on Web, Api.
Can I use FireHydrant for free?
Both have a free tier, so you can try either at no cost before committing.
What is FireHydrant best used for?
FireHydrant is most often used for manage incidents directly from slack or teams, automate incident response with runbooks, triage incidents and track ownership, run post-incident retrospectives. Of those, manage incidents directly from slack or teams and automate incident response with runbooks are not what New Relic Logs is typically brought in for.
What can FireHydrant do that New Relic Logs cannot?
FireHydrant covers Automated runbooks, On-call management, Service catalog, Incident response collaboration. New Relic Logs covers Log ingestion, Full-text search, Logs-in-context, Custom dashboards.

Answered from the vendors’ own pages

FireHydrant: What is included in the free FireHydrant plan?

The free plan supports up to 10 responders, includes 2 runbooks, Slack and Teams chatbot, 1 public status page, and basic integrations (3).

Source
New Relic Logs: Is New Relic free?

New Relic offers a free tier with 100 GB per month of data ingest, 1 full platform user, and unlimited basic users.

Source
FireHydrant: How much does FireHydrant Pro cost?

FireHydrant Pro costs $25 per responder per month, billed annually. This includes 5 runbooks, unlimited status pages, and all core incident management features.

Source
New Relic Logs: What does New Relic charge for data beyond the free tier?

New Relic charges 0.40 dollars per gigabyte for data beyond the 100 GB free monthly allowance. Data Plus tier costs 0.60 dollars per GB and includes up to 90-day extended retention.

Source
FireHydrant: Can I pay monthly for FireHydrant Pro?

No, the Pro plan requires annual billing to get the $25/responder/month rate. Contact sales for enterprise monthly billing options.

Source
New Relic Logs: What is the Pro plan pricing?

The Pro Edition costs 349 dollars per user per year for full platform users, or 418.80 dollars per month. Unlimited full platform users are included.

Source
FireHydrant: What AI features does FireHydrant offer?

FireHydrant AI is available in Enterprise plan and includes automated incident summaries, status page updates, live video transcription from Zoom and Google Meet, and triage assistance.

Source
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