Customer Support · head to head
HelpCrunch vs Pure Chat
HelpCrunch
Customer Support
Live chat, helpdesk, and AI chatbot platform for customer support
- From
- On request
- Rated
- -
The short version
- Only Pure Chat has a free tier, so it costs nothing to try first.
- Each has a real cost: HelpCrunch pricing is not fully transparent since it depends on email volume and AI usage tiers.; Pure Chat growth plan limited to 1 website and 100 SMS notifications
- They diverge on capability: HelpCrunch covers Live Chat Widget, Pure Chat covers Live chat widget.
- Prices and features above were last checked on 30 August 2026.
Where they differ
Only the attributes on which HelpCrunch and Pure Chat actually diverge.
| Attribute | HelpCrunch | Pure Chat |
|---|---|---|
| Starting price | On request | Free |
| Free tier | No | Yes |
| Platforms | web, ios, android | Web, Mobile app, IOS, Android |
| Category | Customer Support | Live Chat |
| Founded | Unknown | 2011 |
Identical on both: pricing model (subscription), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in HelpCrunch
- Live Chat Widget
- Shared Team Inbox
- AI Chatbot
- Email Marketing Automation
- Knowledge Base
- Auto-resend by Email
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- Salesforce
- HubSpot
- Zapier
- API
What people use each for
The jobs each tool is most often brought in to do.
HelpCrunch
- Real-time website customer supportnot Pure Chat
- Consolidating support and marketing email in one toolnot Pure Chat
- AI-automated first-line customer responsesnot Pure Chat
- Small business helpdesk ticketingnot Pure Chat
Pure Chat
- Customer support chatnot HelpCrunch
- Website engagementnot HelpCrunch
- Lead capturenot HelpCrunch
- Sales chatnot HelpCrunch
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
HelpCrunch
- Pricing is not fully transparent since it depends on email volume and AI usage tiers.
- AI conversation add-ons become expensive at high volume, up to $8,000/month for 100,000 conversations.
- Exact plan prices for Basic, Pro, and Unlimited are not published directly on the pricing page.
- Smaller teams may find the tiered add-on system harder to predict than flat per-seat pricing.
Pure Chat
- Growth plan limited to 1 website and 100 SMS notifications
- Additional operators cost extra: $13-$15/month per operator depending on plan and billing
- Growth plan has significantly lower limits than PRO
Pricing, plan by plan
HelpCrunch
On request- Basic$undefined/month
- Live chat
- Shared inbox
- Email volume tiers
- Pro$undefined/month
- Everything in Basic
- AI conversations included
- AI data sources included
- Unlimited$undefined/month
- Everything in Pro
- Highest email volume
- Priority support
Pure Chat
Free- Growth$49/month
- 4 users/operators
- 1 website
- 100 SMS notifications
- Growth Annual$39/month
- Annual billing saves 20% off monthly rate
- PRO$99/month
- 10 users/operators
- Unlimited websites
- 1,000 SMS notifications
- PRO Annual$79/month
- Annual billing saves 20% off monthly rate
Which should you pick?
Choose HelpCrunch if
- You need live chat widget.
- You work on web, ios, android.
- You also want shared team inbox.
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Questions people ask
- Is HelpCrunch or Pure Chat better?
- Neither clearly leads. HelpCrunch starts at On request and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, HelpCrunch or Pure Chat?
- Pure Chat has a free tier; the other does not. Paid plans start at On request for HelpCrunch and Free for Pure Chat.
- Does HelpCrunch or Pure Chat run on more platforms?
- HelpCrunch runs on web, ios, android. Pure Chat runs on Web, Mobile app, IOS, Android.
- Can I use Pure Chat for free?
- Yes. Pure Chat has a free tier, so you can try it without paying. HelpCrunch starts at On request.
- What is HelpCrunch best used for?
- HelpCrunch is most often used for real-time website customer support, consolidating support and marketing email in one tool, ai-automated first-line customer responses, small business helpdesk ticketing. Of those, real-time website customer support and consolidating support and marketing email in one tool are not what Pure Chat is typically brought in for.
- What can HelpCrunch do that Pure Chat cannot?
- HelpCrunch covers Live Chat Widget, Shared Team Inbox, AI Chatbot, Email Marketing Automation. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing.
Answered from the vendors’ own pages
HelpCrunch: Is there a free trial for HelpCrunch?
Yes, HelpCrunch offers a free trial with no credit card required, and includes free migration from competing tools.
SourcePure Chat: How much does PureChat cost?
PureChat's Growth plan costs $49/month (or $39/month annually) with 4 users and 1 website. The PRO plan is $99/month (or $79/month annually) with 10 users and unlimited websites.
SourceHelpCrunch: How does HelpCrunch charge for AI features?
Pro and higher plans include a free monthly limit of AI conversations and AI data sources; additional usage is purchased in blocks, for example 100 extra conversations for $29/month.
SourcePure Chat: Does PureChat offer a free trial?
Yes, PureChat offers a free 30-day trial of the PRO plan to prospective customers.
SourceHelpCrunch: Does annual billing save money?
Yes, HelpCrunch offers a 20% discount on plans and AI add-ons when billed annually instead of monthly.
SourcePure Chat: What is the difference between Growth and PRO plans?
Growth includes 4 users and 1 website with 100 SMS notifications per month. PRO includes 10 users, unlimited websites, and 1,000 SMS notifications. Additional operators can be added for $8-$15/month.
SourceRelated pages
Other head to heads
- HelpCrunch vs Customerly
- HelpCrunch vs LiveAgent
- HelpCrunch vs Helpjuice
- HelpCrunch vs Richpanel
- HelpCrunch vs Document360
- HelpCrunch vs Plain
- HelpCrunch vs Assembled
- HelpCrunch vs Kapture CX
- HelpCrunch vs Groove
- HelpCrunch vs Chatwoot
- HelpCrunch vs Help Scout
- HelpCrunch vs Missive
- HelpCrunch vs Sprinklr Service
- HelpCrunch vs Zoho Desk
- HelpCrunch vs 8x8 Contact Center
- HelpCrunch vs Alvaria
- HelpCrunch vs Ameyo
- HelpCrunch vs Crisp
- HelpCrunch vs Zendesk Sunshine Conversations
- HelpCrunch vs Amazon Lex
- HelpCrunch vs Botpress
- HelpCrunch vs Slimchat
- HelpCrunch vs Tidio
- HelpCrunch vs Olark
- HelpCrunch vs Smartsupp
- HelpCrunch vs LiveChat
- HelpCrunch vs HubSpot Live Chat
- HelpCrunch vs Bold360
- HelpCrunch vs Chatra
- HelpCrunch vs tawk.to
- HelpCrunch vs Userlike
- HelpCrunch vs Verloop.io
- HelpCrunch vs Zendesk Chat
- Pure Chat vs Customerly
- Pure Chat vs LiveAgent
- Pure Chat vs Helpjuice
- Pure Chat vs Richpanel
- Pure Chat vs Document360
- Pure Chat vs Plain
- Pure Chat vs Assembled
- Pure Chat vs Kapture CX
- Pure Chat vs Groove
- Pure Chat vs Chatwoot
- Pure Chat vs Help Scout
- Pure Chat vs Missive
- Pure Chat vs Sprinklr Service
- Pure Chat vs Zoho Desk
- Pure Chat vs 8x8 Contact Center
- Pure Chat vs Alvaria
- Pure Chat vs Ameyo
- Pure Chat vs Crisp
- Pure Chat vs Zendesk Sunshine Conversations
- Pure Chat vs Amazon Lex
- Pure Chat vs Botpress
- Pure Chat vs Slimchat
- Pure Chat vs Tidio
- Pure Chat vs Olark
- Pure Chat vs Smartsupp
- Pure Chat vs LiveChat
- Pure Chat vs HubSpot Live Chat
- Pure Chat vs Bold360
- Pure Chat vs Chatra
- Pure Chat vs tawk.to
- Pure Chat vs Userlike
- Pure Chat vs Verloop.io
- Pure Chat vs Zendesk Chat