Softwr

Proposals · head to head

Microsoft Dynamics 365 vs Salesforce

Microsoft Dynamics 365 logo

Microsoft Dynamics 365

Proposals

AI-powered business applications for intelligent enterprise

From
$50/month
Rated
-
Full reviewWebsite
Salesforce logo

Salesforce

CRM

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Microsoft Dynamics 365 business Central Essentials is $80 per user per month and Premium is $110 per user per month, both requiring annual billing to get that rate; Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually
  • They diverge on capability: Microsoft Dynamics 365 covers Financial management, Salesforce covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Microsoft Dynamics 365 and Salesforce actually diverge.

Attributes where Microsoft Dynamics 365 and Salesforce differ
AttributeMicrosoft Dynamics 365Salesforce
Starting price$50/month$25/month
PlatformsCloud, Web, MobileWeb, Ios, Android, Api
CategoryProposalsCRM
Founded19751999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Dynamics 365

  • Financial management
  • Supply chain
  • Manufacturing
  • Project operations
  • Customer service
  • Power BI
  • Power Apps
  • Azure

Only in Salesforce

  • Contact management
  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange

Both cover

  • Microsoft 365

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Dynamics 365

  • Enterprise CRM and business applications across Sales, Customer Service, Finance, Supply Chain Management, and Business Centralnot Salesforce

Salesforce

  • Sales managementnot Microsoft Dynamics 365
  • Customer servicenot Microsoft Dynamics 365
  • Marketing automationnot Microsoft Dynamics 365
  • Lead generationnot Microsoft Dynamics 365
  • Analytics & reportingnot Microsoft Dynamics 365

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Dynamics 365

  • Business Central Essentials is $80 per user per month and Premium is $110 per user per month, both requiring annual billing to get that rate
  • Sales Order Agent and Payables Agent features require separately purchased Copilot Credits on top of the per-user license
  • Agent features additionally require a linked Azure subscription

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Pricing, plan by plan

Microsoft Dynamics 365

$50/month
  • Finance$135/month
    • Financial management
    • Accounting
    • Budgeting
  • Supply Chain Management$165/month
    • Supply chain planning
    • Inventory management
    • Demand forecasting

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Which should you pick?

Choose Microsoft Dynamics 365 if

  • You need financial management.
  • You work on Cloud, Web, Mobile.
  • You also want supply chain.
Microsoft Dynamics 365 review

Choose Salesforce if

  • You need contact management.
  • You work on Web, Ios, Android, Api.
  • You also want opportunity management.
Salesforce review

Questions people ask

Is Microsoft Dynamics 365 or Salesforce better?
Neither clearly leads. Microsoft Dynamics 365 starts at $50/month and Salesforce at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Dynamics 365 or Salesforce?
Microsoft Dynamics 365 starts at $50/month and Salesforce at $25/month.
Does Microsoft Dynamics 365 or Salesforce run on more platforms?
Microsoft Dynamics 365 runs on Cloud, Web, Mobile. Salesforce runs on Web, Ios, Android, Api.
What is Microsoft Dynamics 365 best used for?
Microsoft Dynamics 365 is most often used for enterprise crm and business applications across sales, customer service, finance, supply chain management, and business central. Of those, enterprise crm and business applications across sales, customer service, finance, supply chain management, and business central is not what Salesforce is typically brought in for.
What can Microsoft Dynamics 365 do that Salesforce cannot?
Microsoft Dynamics 365 covers Financial management, Supply chain, Manufacturing, Project operations. Salesforce covers Contact management, Opportunity management, Lead management, Reports & dashboards. Both handle Microsoft 365.

Answered from the vendors’ own pages

Microsoft Dynamics 365: What are the pricing options for Microsoft Dynamics 365?

Microsoft does not publish specific pricing on its main Dynamics 365 page. Each application (Sales, Customer Service, Finance, Supply Chain Management, Business Central) has separate pricing that must be obtained by contacting Microsoft sales or visiting application-specific pricing pages.

Source
Microsoft Dynamics 365: Does Dynamics 365 offer a free tier or trial?

No free tier information is published on the main landing page. Customers must contact sales to discuss trial availability or pricing options for their specific use case.

Source
Share

Related pages

More on Microsoft Dynamics 365

More on Salesforce

Keep looking

Other head to heads