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LivePerson vs Ada

LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Ada logo

Ada

Software

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Ada has a free tier, so it costs nothing to try first.
  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Ada pricing is not published anywhere and requires a sales conversation
  • They diverge on capability: LivePerson covers Live chat, Ada covers Automatic resolution.

Where they differ

Only the attributes on which LivePerson and Ada actually diverge.

Attributes where LivePerson and Ada differ
AttributeLivePersonAda
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Mobile, SMS, Messaging apps
Founded19952016

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Mobile messaging
  • Intent detection
  • Webhooks
  • Mobile app support
  • IOS support
  • Android support

Only in Ada

  • Automatic resolution
  • Multi-language support
  • Analytics
  • API
  • Mobile support
  • SMS support

Both cover

  • Conversational AI
  • Salesforce
  • Zendesk
  • Slack
  • Web support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Ada
  • Routing customer conversations between bots and human agentsnot Ada

Ada

  • AI agents resolving customer queries over chat, voice and emailnot LivePerson
  • Deflecting repetitive contacts before they reach an agentnot LivePerson
  • Automating multi-step actions such as order lookups and returnsnot LivePerson
  • Multilingual support across a global customer basenot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Ada

  • Pricing is not published anywhere and requires a sales conversation
  • Sold to enterprises rather than to small support teams

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Choose Ada if

  • You need automatic resolution.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want multi-language support.
Ada review

Questions people ask

Is LivePerson or Ada better?
Neither clearly leads. LivePerson starts at On request and Ada at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Ada?
Ada has a free tier; the other does not. Paid plans start at On request for LivePerson and Free for Ada.
Does LivePerson or Ada run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Ada runs on Web, Mobile, SMS, Messaging apps.
Can I use Ada for free?
Yes. Ada has a free tier, so you can try it without paying. LivePerson starts at On request.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Ada is typically brought in for.
What can LivePerson do that Ada cannot?
LivePerson covers Live chat, Mobile messaging, Intent detection, Webhooks. Ada covers Automatic resolution, Multi-language support, Analytics, API. Both handle Conversational AI, Salesforce, Zendesk, Slack.
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