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Ada vs Microsoft Dynamics 365 Chat

Ada logo

Ada

Live Chat

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite
Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Ada has a free tier, so it costs nothing to try first.
  • Each has a real cost: Ada no pricing disclosed on website; Microsoft Dynamics 365 Chat specific pricing not disclosed on product page
  • They diverge on capability: Ada covers Conversational AI, Microsoft Dynamics 365 Chat covers Omnichannel messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Ada and Microsoft Dynamics 365 Chat actually diverge.

Attributes where Ada and Microsoft Dynamics 365 Chat differ
AttributeAdaMicrosoft Dynamics 365 Chat
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Mobile, SMS, Messaging appsWeb, Mobile app, IOS, Android
Founded20161975

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Analytics
  • Salesforce
  • Zendesk
  • Slack
  • API

Only in Microsoft Dynamics 365 Chat

  • Omnichannel messaging
  • Live chat
  • Email support
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Ada

  • AI-powered customer service automationnot Microsoft Dynamics 365 Chat
  • Chatbot deployment and managementnot Microsoft Dynamics 365 Chat
  • Support ticket automation and resolutionnot Microsoft Dynamics 365 Chat
  • Multi-channel customer communicationnot Microsoft Dynamics 365 Chat

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot Ada
  • Multi-channel customer engagementnot Ada
  • AI-powered customer conversationsnot Ada
  • Enterprise customer service automationnot Ada

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ada

  • No pricing disclosed on website
  • Requires consultation with sales team to obtain quotes
  • No information on subscription tiers or licensing options

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Pricing, plan by plan

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Choose Microsoft Dynamics 365 Chat if

  • You need omnichannel messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want live chat.
Microsoft Dynamics 365 Chat review

Questions people ask

Is Ada or Microsoft Dynamics 365 Chat better?
Neither clearly leads. Ada starts at Free and Microsoft Dynamics 365 Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ada or Microsoft Dynamics 365 Chat?
Ada has a free tier; the other does not. Paid plans start at Free for Ada and On request for Microsoft Dynamics 365 Chat.
Does Ada or Microsoft Dynamics 365 Chat run on more platforms?
Ada runs on Web, Mobile, SMS, Messaging apps. Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android.
Can I use Ada for free?
Yes. Ada has a free tier, so you can try it without paying. Microsoft Dynamics 365 Chat starts at On request.
What is Ada best used for?
Ada is most often used for ai-powered customer service automation, chatbot deployment and management, support ticket automation and resolution, multi-channel customer communication. Of those, ai-powered customer service automation and chatbot deployment and management are not what Microsoft Dynamics 365 Chat is typically brought in for.
What can Ada do that Microsoft Dynamics 365 Chat cannot?
Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Microsoft Dynamics 365 Chat covers Omnichannel messaging, Live chat, Email support, Social media integration. Both handle Web support.

Answered from the vendors’ own pages

Ada: How is Ada's customer service AI platform priced?

Ada does not publish pricing on its website. To obtain pricing information and discuss your specific requirements, book a free consultation with Ada's AI customer service experts through their website.

Source
Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
Ada: Does Ada offer a free trial?

Ada does not advertise a free trial on its pricing page. Interested prospects must contact the sales team directly or book a consultation to discuss trial options and pricing.

Source
Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
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