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Yellow.ai vs Zendesk Answer Bot

Yellow.ai logo

Yellow.ai

Live Chat

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite
Zendesk Answer Bot logo

Zendesk Answer Bot

Live Chat

AI-powered chatbot for automated customer support

From
$55/month per agent
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution; Zendesk Answer Bot limited to Help Center articles only; cannot access customer account data, billing information, or external systems
  • They diverge on capability: Yellow.ai covers AI chatbots, Zendesk Answer Bot covers AI chatbot.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Yellow.ai and Zendesk Answer Bot actually diverge.

Attributes where Yellow.ai and Zendesk Answer Bot differ
AttributeYellow.aiZendesk Answer Bot
Starting priceOn request$55/month per agent
Pricing modelsubscriptionUnknown
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Email, Slack, Mobile
Founded20162007

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • Zendesk
  • Salesforce
  • HubSpot
  • Voice assistants support

Only in Zendesk Answer Bot

  • AI chatbot
  • Knowledge base integration
  • Intent recognition
  • Multi-language support
  • Zendesk Support
  • Zendesk Chat
  • API

Both cover

  • Slack
  • Web support
  • Mobile support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Zendesk Answer Bot

Zendesk Answer Bot

  • Customer engagementnot Yellow.ai
  • Lead generationnot Yellow.ai
  • Customer supportnot Yellow.ai
  • Sales automationnot Yellow.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Zendesk Answer Bot

  • Limited to Help Center articles only; cannot access customer account data, billing information, or external systems
  • Fixed timeout limits on API calls prevent lookups to external systems from completing
  • Does not perform actions like refunds or account updates; only suggests documentation
  • Uses keyword matching rather than true natural language understanding, leading to mismatched suggestions on complex queries

Pricing, plan by plan

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Zendesk Answer Bot

$55/month per agent
  • Suite Team$55/month per agent
    • Answer Bot included
  • Suite Growth$89/month per agent
    • Answer Bot included
  • Suite Professional$115/month per agent
    • Answer Bot included

Which should you pick?

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Choose Zendesk Answer Bot if

  • You need ai chatbot.
  • You work on Web, Email, Slack, Mobile.
  • You also want knowledge base integration.
Zendesk Answer Bot review

Questions people ask

Is Yellow.ai or Zendesk Answer Bot better?
Neither clearly leads. Yellow.ai starts at On request and Zendesk Answer Bot at $55/month per agent, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Yellow.ai or Zendesk Answer Bot?
Yellow.ai starts at On request and Zendesk Answer Bot at $55/month per agent.
Does Yellow.ai or Zendesk Answer Bot run on more platforms?
Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants. Zendesk Answer Bot runs on Web, Email, Slack, Mobile.
What is Yellow.ai best used for?
Yellow.ai is most often used for businesses wanting to trial an ai chat agent before committing to per-resolution or enterprise billing. Of those, businesses wanting to trial an ai chat agent before committing to per-resolution or enterprise billing is not what Zendesk Answer Bot is typically brought in for.
What can Yellow.ai do that Zendesk Answer Bot cannot?
Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Zendesk Answer Bot covers AI chatbot, Knowledge base integration, Intent recognition, Multi-language support. Both handle Slack, Web support, Mobile support, Messaging apps support.

Answered from the vendors’ own pages

Yellow.ai: What does Yellow.ai's free tier include?

The free plan includes 1 AI agent, 500 monthly chat sessions with overage at $0.99 per additional resolution, and limited features.

Source
Zendesk Answer Bot: Is Answer Bot included in my Zendesk plan?

Answer Bot functionality is now part of Zendesk AI agents included in Suite and Support plans, though Advanced AI features require the Advanced AI add-on. Legacy Essential tier Answer Bot was sunset on December 31, 2026.

Source
Yellow.ai: What compliance certifications does the Enterprise plan provide?

The Enterprise tier includes SOC2, GDPR, and ISO compliance standards, ensuring enterprise-grade security and data handling.

Source
Zendesk Answer Bot: What channels does Answer Bot support?

Answer Bot works in email autoresponses, Slack channels (free feature for Guide Enterprise or Professional plans), and the web widget. For Slack, it listens to selected channels and suggests relevant Help Center articles to users.

Source
Yellow.ai: How many agents and channels can I deploy with Yellow.ai's paid plans?

The Basic plan allows expandable agents and channels with 1,000 user records, while the Enterprise plan offers unlimited agents, sessions, and access to 35+ channels.

Source
Zendesk Answer Bot: Does Answer Bot generate complete answers or just suggest articles?

Classic Answer Bot primarily suggests articles from your Help Center that might solve the issue, leaving the customer to read the article themselves. It does not generate a full response or summarize the article content.

Source
Yellow.ai: How do I find out Enterprise pricing for Yellow.ai?

The Enterprise plan pricing is not listed publicly and requires contacting the sales team for a custom quote.

Source
Zendesk Answer Bot: How is Answer Bot usage billed?

As of 2026, Zendesk charges for AI agent features using an automated resolutions model rather than monthly active users. The specific per-resolution pricing varies by plan and was transitioning during 2026.

Source
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