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Software · head to head

Jivochat vs Ada

Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
Ada logo

Ada

Software

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Ada pricing is not published anywhere and requires a sales conversation
  • They diverge on capability: Jivochat covers Live chat, Ada covers Conversational AI.

Where they differ

Only the attributes on which Jivochat and Ada actually diverge.

Attributes where Jivochat and Ada differ
AttributeJivochatAda
Pricing modelfreemiumsubscription
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile, SMS, Messaging apps
Founded20082016

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber
  • Mobile app support

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Analytics
  • Salesforce
  • Zendesk
  • API
  • Mobile support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Ada
  • Handling customer conversations from one agent inboxnot Ada

Ada

  • AI agents resolving customer queries over chat, voice and emailnot Jivochat
  • Deflecting repetitive contacts before they reach an agentnot Jivochat
  • Automating multi-step actions such as order lookups and returnsnot Jivochat
  • Multilingual support across a global customer basenot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Ada

  • Pricing is not published anywhere and requires a sales conversation
  • Sold to enterprises rather than to small support teams

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Questions people ask

Is Jivochat or Ada better?
Neither clearly leads. Jivochat starts at Free and Ada at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Ada?
Jivochat starts at Free and Ada at Free.
Does Jivochat or Ada run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. Ada runs on Web, Mobile, SMS, Messaging apps.
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Ada is typically brought in for.
What can Jivochat do that Ada cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Both handle Slack, Web support.
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Related pages

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