Is Gorgias or Missive better?

Neither clearly leads. Gorgias starts at $10/month and Missive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Gorgias or Missive?

Missive has a free tier; the other does not. Paid plans start at $10/month for Gorgias and Free for Missive.

Does Gorgias or Missive run on more platforms?

Gorgias runs on Web, Ios, Android. Missive runs on Web, Ios, Android, Mac, Windows.

Can I use Missive for free?

Yes. Missive has a free tier, so you can try it without paying. Gorgias starts at $10/month.

What is Gorgias best used for?

Gorgias is most often used for customer helpdesk automation, omnichannel customer support, ai-powered conversation resolution. Of those, customer helpdesk automation and omnichannel customer support are not what Missive is typically brought in for.

What can Gorgias do that Missive cannot?

Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Missive covers Shared inbox, Team chat, Email, Tasks. Both handle GDPR, SSL, Web support, Ios support.

Live Chat · head to head

Gorgias vs Missive

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From: $10/month
Free plan: No

Full review Website

Missive

Customer Support

Team inbox and chat for productive teams

From: Free
Free plan: Yes

Full review Website

The short version

Only Missive has a free tier, so it costs nothing to try first.
Each has a real cost: Gorgias no published pricing; customers must sign up or contact sales; Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
They diverge on capability: Gorgias covers Omnichannel inbox, Missive covers Shared inbox.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gorgias and Missive actually diverge.

Attributes where Gorgias and Missive differ
Attribute	Gorgias	Missive
Starting price	$10/month	Free
Pricing model	usage-based	subscription
Free tier	No	Yes
Platforms	Web, Ios, Android	Web, Ios, Android, Mac, Windows
Category	Live Chat	Customer Support

Identical on both: user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

Omnichannel inbox
Order management
Macros
Automation
Revenue tracking
Self-service
Shopify
BigCommerce

Only in Missive

Shared inbox
Team chat
Email
Tasks
Calendar
WhatsApp
SMS
Asana

Both cover

GDPR
SSL
Web support
Ios support
Android support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

Customer helpdesk automationnot Missive
Omnichannel customer supportnot Missive
AI-powered conversation resolutionnot Missive

Missive

Shared team inbox across email, SMS and social messagesnot Gorgias
Collaborating on customer conversations with internal comments and tasksnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

No published pricing; customers must sign up or contact sales
Ticket volume limits range from 50 to 5,000 per month depending on plan
Pricing model not transparent; described as scaling with volume

Missive

Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
Integrations, automation rules and API access all require the Productive plan at $24 per user per month
Rules are capped at 1,000 per workspace even on the paid tiers
SAML SSO and IP restriction are Business only at $36 per user per month
AI features need either Missive AI credits or a bring your own key arrangement rather than being included

Pricing, plan by plan

Gorgias

$10/month

Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations

Missive

Free

FreeFree
- 3 users
- Basic features
- Email & chat
Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
Productive$18/month
- Starter + Calendars
- WhatsApp
- SMS
Business$26/month
- Productive + API
- SAML SSO
- Priority support

Which should you pick?

Choose Gorgias if

You need omnichannel inbox.
You work on Web, Ios, Android.
You also want order management.

Gorgias review

Choose Missive if

You need shared inbox.
You want to start without paying.
You work on Web, Ios, Android, Mac, Windows.
You also want team chat.

Missive review

Questions people ask

Is Gorgias or Missive better?: Neither clearly leads. Gorgias starts at $10/month and Missive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Missive?: Missive has a free tier; the other does not. Paid plans start at $10/month for Gorgias and Free for Missive.
Does Gorgias or Missive run on more platforms?: Gorgias runs on Web, Ios, Android. Missive runs on Web, Ios, Android, Mac, Windows.
Can I use Missive for free?: Yes. Missive has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Gorgias best used for?: Gorgias is most often used for customer helpdesk automation, omnichannel customer support, ai-powered conversation resolution. Of those, customer helpdesk automation and omnichannel customer support are not what Missive is typically brought in for.
What can Gorgias do that Missive cannot?: Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Missive covers Shared inbox, Team chat, Email, Tasks. Both handle GDPR, SSL, Web support, Ios support.

Answered from the vendors’ own pages

Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source

Missive: How much does Missive cost per month?

Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).

Source

Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source

Missive: Is there a free trial available?

Yes, Missive offers a 30-day free trial with no credit card required to start.

Source

Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source

Missive: Does Missive offer yearly billing discounts?

Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.

Source

Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source

Missive: Which plan includes SSO authentication?

The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.

Source

Gorgias vs Missive

Gorgias

Missive

The short version

Where they differ

What each one covers

Only in Gorgias

Only in Missive

Both cover

What people use each for

Gorgias

Missive

Where each one falls short

Gorgias

Missive

Pricing, plan by plan

Gorgias

Missive

Which should you pick?

Choose Gorgias if

Choose Missive if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Gorgias

More on Missive

Keep looking

Other head to heads