Softwr

Live Chat & Chatbots · head to head

Gorgias vs Kustomer

Gorgias logo

Gorgias

Live Chat & Chatbots

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Customer Support

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: Gorgias covers Omnichannel inbox, Kustomer covers Unified customer view.

Where they differ

Only the attributes on which Gorgias and Kustomer actually diverge.

Attributes where Gorgias and Kustomer differ
AttributeGorgiasKustomer
Starting price$10/monthOn request
Pricing modelusage-basedquote
PlatformsWeb, Ios, AndroidWeb, Cloud
CategoryLive Chat & ChatbotsCustomer Support

Identical on both: free tier (No), user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • BigCommerce
  • Klaviyo

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Facebook
  • Instagram

Both cover

  • Shopify
  • Magento
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Gorgias
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Gorgias
  • Enterprises seeking customer 360 views and advanced workflow automationnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is Gorgias or Kustomer better?
Neither clearly leads. Gorgias starts at $10/month and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Kustomer?
Gorgias starts at $10/month and Kustomer at On request.
Does Gorgias or Kustomer run on more platforms?
Gorgias runs on Web, Ios, Android. Kustomer runs on Web, Cloud.
What is Gorgias best used for?
Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Kustomer is typically brought in for.
What can Gorgias do that Kustomer cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle Shopify, Magento, SOC2, GDPR.
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