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Software · head to head

Freshdesk vs Gorgias

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Gorgias logo

Gorgias

Software

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • They diverge on capability: Freshdesk covers Ticketing, Gorgias covers Omnichannel inbox.

Where they differ

Only the attributes on which Freshdesk and Gorgias actually diverge.

Attributes where Freshdesk and Gorgias differ
AttributeFreshdeskGorgias
Starting price$19/month$10/month
Pricing modelsubscriptionusage-based
PlatformsWebWeb, Ios, Android
Founded20102015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps
  • Slack
  • Microsoft Teams

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Revenue tracking
  • BigCommerce
  • Magento
  • Klaviyo
  • Yotpo

Both cover

  • Automation
  • Self-service
  • Shopify
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Gorgias
  • Customer support portal and knowledge basenot Gorgias
  • Multi-channel support coordinationnot Gorgias
  • AI-assisted support agent interactionnot Gorgias

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want team collaboration.
Freshdesk review

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Questions people ask

Is Freshdesk or Gorgias better?
Neither clearly leads. Freshdesk starts at $19/month and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Gorgias?
Freshdesk starts at $19/month and Gorgias at $10/month.
Does Freshdesk or Gorgias run on more platforms?
Freshdesk runs on Web. Gorgias runs on Web, Ios, Android.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Gorgias is typically brought in for.
What can Freshdesk do that Gorgias cannot?
Freshdesk covers Ticketing, Team collaboration, Multi-channel support, SLA management. Gorgias covers Omnichannel inbox, Order management, Macros, Revenue tracking. Both handle Automation, Self-service, Shopify, SOC2.
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Related pages

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