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Software · head to head

Freshservice vs Schedulicity

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Schedulicity logo

Schedulicity

Software

Easy online booking & payments

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Schedulicity has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Schedulicity schedulicity has been retired and its domain now redirects to a Vagaro migration page titled From Schedulicity to Vagaro, urging existing customers to switch to Vagaro for booking, payments and client management
  • They diverge on capability: Freshservice covers Incident management, Schedulicity covers Online booking.

Where they differ

Only the attributes on which Freshservice and Schedulicity actually diverge.

Attributes where Freshservice and Schedulicity differ
AttributeFreshserviceSchedulicity
Starting price$19/monthFree
Free tierNoYes
Founded20102009

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Slack
  • Microsoft Teams
  • AWS

Only in Schedulicity

  • Online booking
  • Calendar management
  • Client database
  • Payment processing
  • Marketing automation
  • Class scheduling
  • Package sales
  • Google Calendar

Both cover

  • Reporting
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Schedulicity
  • Asset management and change control for IT teamsnot Schedulicity

Schedulicity

  • Appointment bookingnot Freshservice
  • Class schedulingnot Freshservice
  • Package managementnot Freshservice
  • Client communicationsnot Freshservice
  • Payment collectionnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Schedulicity

  • Schedulicity has been retired and its domain now redirects to a Vagaro migration page titled From Schedulicity to Vagaro, urging existing customers to switch to Vagaro for booking, payments and client management

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Schedulicity

Free
  • FreeFree
    • 10 bookings/month
    • Online booking
    • Calendar sync
  • Unlimited$34.99/month
    • Unlimited bookings
    • Text reminders
    • No-show protection
  • Unlimited Plus$44.99/month
    • Everything in Unlimited
    • Package sales
    • Class scheduling

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Schedulicity if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want calendar management.
Schedulicity review

Questions people ask

Is Freshservice or Schedulicity better?
Neither clearly leads. Freshservice starts at $19/month and Schedulicity at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Schedulicity?
Schedulicity has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Schedulicity.
Does Freshservice or Schedulicity run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Schedulicity for free?
Yes. Schedulicity has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Schedulicity is typically brought in for.
What can Freshservice do that Schedulicity cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Schedulicity covers Online booking, Calendar management, Client database, Payment processing. Both handle Reporting, Web support, Ios support.
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