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Software · head to head

Freshservice vs HappyFox

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Freshservice covers Incident management, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Freshservice and HappyFox actually diverge.

Attributes where Freshservice and HappyFox differ
AttributeFreshserviceHappyFox
Starting price$19/month$29/month
Founded20102012

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • AWS
  • Azure
  • G Suite
  • HIPAA

Only in HappyFox

  • Ticketing
  • SLA management
  • Self-service portal
  • Salesforce
  • Jira
  • Zapier

Both cover

  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams
  • SOC2
  • ISO27001
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot HappyFox
  • Asset management and change control for IT teamsnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Freshservice
  • Managing internal and customer support requests in one queuenot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want sla management.
HappyFox review

Questions people ask

Is Freshservice or HappyFox better?
Neither clearly leads. Freshservice starts at $19/month and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or HappyFox?
Freshservice starts at $19/month and HappyFox at $29/month.
Does Freshservice or HappyFox run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what HappyFox is typically brought in for.
What can Freshservice do that HappyFox cannot?
Freshservice covers Incident management, Asset management, Change management, AWS. HappyFox covers Ticketing, SLA management, Self-service portal, Salesforce. Both handle Knowledge base, Automation, Reporting, Slack.
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