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Software · head to head

Airbnb vs Freshservice

A

Airbnb

Software

Book unique homes and experiences all over the world

From
On request
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Airbnb guests pay a service fee of 14.1% to 16.5% of the booking subtotal on top of the nightly rate; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up

Where they differ

Only the attributes on which Airbnb and Freshservice actually diverge.

Attributes where Airbnb and Freshservice differ
AttributeAirbnbFreshservice
Starting priceOn request$19/month
Pricing modeltransactionsubscription
PlatformsWebWeb, Ios, Android
FoundedUnknown2010

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Airbnb

Nothing recorded that Freshservice does not also cover.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Airbnb

No use cases recorded yet. See the Airbnb review.

Freshservice

  • IT service management and internal help desk ticketingnot Airbnb
  • Asset management and change control for IT teamsnot Airbnb

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Airbnb

  • Guests pay a service fee of 14.1% to 16.5% of the booking subtotal on top of the nightly rate
  • Hosts on the split-fee structure pay a further 3% fee, rising to 4% for listings in Brazil and Mexico, or up to 16% under the single-fee structure

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Airbnb

On request

No published plan breakdown. See the Airbnb review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Airbnb if

Nothing in the data separates Airbnb from Freshservice on the points above - pick on price and on how each one feels to use.

Airbnb review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Airbnb or Freshservice better?
Neither clearly leads. Airbnb starts at On request and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Airbnb or Freshservice?
Airbnb starts at On request and Freshservice at $19/month.
Does Airbnb or Freshservice run on more platforms?
Airbnb runs on Web. Freshservice runs on Web, Ios, Android.
What can Airbnb do that Freshservice cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base.
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