Softwr

Customer Support · head to head

Groove vs Schedulicity

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Schedulicity logo

Schedulicity

Scheduling & Booking

Easy online booking & payments

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Schedulicity has a free tier, so it costs nothing to try first.
  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Schedulicity schedulicity has been retired and its domain now redirects to a Vagaro migration page titled From Schedulicity to Vagaro, urging existing customers to switch to Vagaro for booking, payments and client management
  • They diverge on capability: Groove covers Shared inbox, Schedulicity covers Online booking.

Where they differ

Only the attributes on which Groove and Schedulicity actually diverge.

Attributes where Groove and Schedulicity differ
AttributeGrooveSchedulicity
Starting price$12/monthFree
Free tierNoYes
CategoryCustomer SupportScheduling & Booking
Founded20112009

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Collision detection
  • Slack
  • Salesforce
  • Zapier

Only in Schedulicity

  • Online booking
  • Calendar management
  • Client database
  • Payment processing
  • Marketing automation
  • Class scheduling
  • Package sales
  • Google Calendar

Both cover

  • Reporting
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Schedulicity
  • Handling email, chat and messaging support in one queuenot Schedulicity

Schedulicity

  • Appointment bookingnot Groove
  • Class schedulingnot Groove
  • Package managementnot Groove
  • Client communicationsnot Groove
  • Payment collectionnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Schedulicity

  • Schedulicity has been retired and its domain now redirects to a Vagaro migration page titled From Schedulicity to Vagaro, urging existing customers to switch to Vagaro for booking, payments and client management

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Schedulicity

Free
  • FreeFree
    • 10 bookings/month
    • Online booking
    • Calendar sync
  • Unlimited$34.99/month
    • Unlimited bookings
    • Text reminders
    • No-show protection
  • Unlimited Plus$44.99/month
    • Everything in Unlimited
    • Package sales
    • Class scheduling

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Schedulicity if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want calendar management.
Schedulicity review

Questions people ask

Is Groove or Schedulicity better?
Neither clearly leads. Groove starts at $12/month and Schedulicity at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Schedulicity?
Schedulicity has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for Schedulicity.
Does Groove or Schedulicity run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Schedulicity for free?
Yes. Schedulicity has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Schedulicity is typically brought in for.
What can Groove do that Schedulicity cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Schedulicity covers Online booking, Calendar management, Client database, Payment processing. Both handle Reporting, Web support, Ios support.
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Related pages

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