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Customer Support · head to head

Gladly vs Schedulicity

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Schedulicity logo

Schedulicity

Scheduling & Booking

Easy online booking & payments

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Schedulicity has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Schedulicity schedulicity has been retired and its domain now redirects to a Vagaro migration page titled From Schedulicity to Vagaro, urging existing customers to switch to Vagaro for booking, payments and client management
  • They diverge on capability: Gladly covers Lifelong conversation, Schedulicity covers Online booking.

Where they differ

Only the attributes on which Gladly and Schedulicity actually diverge.

Attributes where Gladly and Schedulicity differ
AttributeGladlySchedulicity
Starting price$180/monthFree
Free tierNoYes
CategoryCustomer SupportScheduling & Booking
Founded20142009

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Schedulicity

  • Online booking
  • Calendar management
  • Client database
  • Payment processing
  • Marketing automation
  • Class scheduling
  • Package sales
  • Reporting

Both cover

  • Stripe
  • PCI DSS
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Schedulicity
  • Handling support conversations across voice, messaging and emailnot Schedulicity

Schedulicity

  • Appointment bookingnot Gladly
  • Class schedulingnot Gladly
  • Package managementnot Gladly
  • Client communicationsnot Gladly
  • Payment collectionnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Schedulicity

  • Schedulicity has been retired and its domain now redirects to a Vagaro migration page titled From Schedulicity to Vagaro, urging existing customers to switch to Vagaro for booking, payments and client management

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Schedulicity

Free
  • FreeFree
    • 10 bookings/month
    • Online booking
    • Calendar sync
  • Unlimited$34.99/month
    • Unlimited bookings
    • Text reminders
    • No-show protection
  • Unlimited Plus$44.99/month
    • Everything in Unlimited
    • Package sales
    • Class scheduling

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Schedulicity if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want calendar management.
Schedulicity review

Questions people ask

Is Gladly or Schedulicity better?
Neither clearly leads. Gladly starts at $180/month and Schedulicity at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Schedulicity?
Schedulicity has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Schedulicity.
Does Gladly or Schedulicity run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Schedulicity for free?
Yes. Schedulicity has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Schedulicity is typically brought in for.
What can Gladly do that Schedulicity cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Schedulicity covers Online booking, Calendar management, Client database, Payment processing. Both handle Stripe, PCI DSS, Web support, Ios support.
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