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Software · head to head

Booker by Mindbody vs Freshservice

Booker by Mindbody logo

Booker by Mindbody

Software

Complete spa management solution

From
$129/month
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Booker by Mindbody only the Starter plan carries a published price, from $139 per month; Accelerate, Ultimate and Enterprise are quote only; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Booker by Mindbody covers Online booking, Freshservice covers Incident management.

Where they differ

Only the attributes on which Booker by Mindbody and Freshservice actually diverge.

Attributes where Booker by Mindbody and Freshservice differ
AttributeBooker by MindbodyFreshservice
Starting price$129/month$19/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20012010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Booker by Mindbody

  • Online booking
  • Client management
  • Point of sale
  • Inventory tracking
  • Marketing automation
  • Gift cards
  • Packages & memberships
  • Reporting & analytics

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Both cover

  • SOC2
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Booker by Mindbody

  • Booking and managing appointments for spas and salonsnot Freshservice
  • Running point of sale, payments and staff scheduling in one systemnot Freshservice
  • Listing a business on the Mindbody consumer app to attract clientsnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Booker by Mindbody
  • Asset management and change control for IT teamsnot Booker by Mindbody

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Booker by Mindbody

  • Only the Starter plan carries a published price, from $139 per month; Accelerate, Ultimate and Enterprise are quote only
  • The Starter plan limits staff logins and provides basic reporting only
  • Marketing automation, reviews and referrals, and unlimited two way text messaging are restricted to the Ultimate tier
  • The Messenger AI chatbot is a paid add on even on the higher tiers

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Booker by Mindbody

$129/month
  • Essential$129/month
    • Online booking
    • Client management
    • POS
  • Accelerate$259/month
    • Everything in Essential
    • Advanced marketing
    • Inventory management
  • Ultimate$399/month
    • Everything in Accelerate
    • Premium support
    • Advanced analytics

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Booker by Mindbody if

  • You need online booking.
  • You work on Web, Ios, Android, Api.
  • You also want client management.
Booker by Mindbody review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Booker by Mindbody or Freshservice better?
Neither clearly leads. Booker by Mindbody starts at $129/month and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Booker by Mindbody or Freshservice?
Booker by Mindbody starts at $129/month and Freshservice at $19/month.
Does Booker by Mindbody or Freshservice run on more platforms?
Booker by Mindbody runs on Web, Ios, Android, Api. Freshservice runs on Web, Ios, Android.
What is Booker by Mindbody best used for?
Booker by Mindbody is most often used for booking and managing appointments for spas and salons, running point of sale, payments and staff scheduling in one system, listing a business on the mindbody consumer app to attract clients. Of those, booking and managing appointments for spas and salons and running point of sale, payments and staff scheduling in one system are not what Freshservice is typically brought in for.
What can Booker by Mindbody do that Freshservice cannot?
Booker by Mindbody covers Online booking, Client management, Point of sale, Inventory tracking. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle SOC2, Web support.
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