Softwr

Customer Support · head to head

Customerly vs Schedulicity

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Schedulicity logo

Schedulicity

Scheduling & Booking

Easy online booking & payments

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Schedulicity schedulicity has been retired and its domain now redirects to a Vagaro migration page titled From Schedulicity to Vagaro, urging existing customers to switch to Vagaro for booking, payments and client management
  • They diverge on capability: Customerly covers Live chat, Schedulicity covers Online booking.

Where they differ

Only the attributes on which Customerly and Schedulicity actually diverge.

Attributes where Customerly and Schedulicity differ
AttributeCustomerlySchedulicity
CategoryCustomer SupportScheduling & Booking
Founded20152009

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Schedulicity

  • Online booking
  • Calendar management
  • Client database
  • Payment processing
  • Marketing automation
  • Class scheduling
  • Package sales
  • Reporting

Both cover

  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Schedulicity
  • Lead generationnot Schedulicity
  • Email marketingnot Schedulicity
  • Customer feedbacknot Schedulicity

Schedulicity

  • Appointment bookingnot Customerly
  • Class schedulingnot Customerly
  • Package managementnot Customerly
  • Client communicationsnot Customerly
  • Payment collectionnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Schedulicity

  • Schedulicity has been retired and its domain now redirects to a Vagaro migration page titled From Schedulicity to Vagaro, urging existing customers to switch to Vagaro for booking, payments and client management

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Schedulicity

Free
  • FreeFree
    • 10 bookings/month
    • Online booking
    • Calendar sync
  • Unlimited$34.99/month
    • Unlimited bookings
    • Text reminders
    • No-show protection
  • Unlimited Plus$44.99/month
    • Everything in Unlimited
    • Package sales
    • Class scheduling

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Schedulicity if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want calendar management.
Schedulicity review

Questions people ask

Is Customerly or Schedulicity better?
Neither clearly leads. Customerly starts at Free and Schedulicity at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Schedulicity?
Customerly starts at Free and Schedulicity at Free.
Does Customerly or Schedulicity run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Schedulicity is typically brought in for.
What can Customerly do that Schedulicity cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Schedulicity covers Online booking, Calendar management, Client database, Payment processing. Both handle Web support, Ios support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Customerly

More on Schedulicity

Keep looking

Other head to heads