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Scheduling & Booking · head to head

Doodle vs Freshservice

Doodle logo

Doodle

Scheduling & Booking

Find the best time for anything

From
Free
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Scheduling & Booking

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Doodle has a free tier, so it costs nothing to try first.
  • Each has a real cost: Doodle free plan restricted to one active poll and one booking page with 10-slot limit; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Doodle covers Group polls, Freshservice covers Incident management.

Where they differ

Only the attributes on which Doodle and Freshservice actually diverge.

Attributes where Doodle and Freshservice differ
AttributeDoodleFreshservice
Starting priceFree$19/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Mobile (iOS, Android)Web, Ios, Android
CategoryScheduling & BookingUnknown
Founded20072010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Doodle

  • Group polls
  • 1:1 scheduling
  • Booking pages
  • Calendar sync
  • Time zone support
  • Google Calendar
  • Outlook
  • Zoom

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • AWS
  • Azure

Both cover

  • Microsoft Teams
  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Doodle

  • Schedulingnot Freshservice
  • Appointment bookingnot Freshservice
  • Time trackingnot Freshservice
  • Resource managementnot Freshservice
  • Team coordinationnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Doodle
  • Asset management and change control for IT teamsnot Doodle

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Doodle

  • Free plan restricted to one active poll and one booking page with 10-slot limit
  • Free users see excessive advertisements on booking pages
  • Limited customization options for poll types and response formats
  • Mobile app experiences bugs and has less polished interface than desktop version

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Doodle

Free

No published plan breakdown. See the Doodle review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Doodle if

  • You need group polls.
  • You want to start without paying.
  • You work on Web, Mobile (iOS, Android).
  • You also want 1:1 scheduling.
Doodle review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Doodle or Freshservice better?
Neither clearly leads. Doodle starts at Free and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Doodle or Freshservice?
Doodle has a free tier; the other does not. Paid plans start at Free for Doodle and $19/month for Freshservice.
Does Doodle or Freshservice run on more platforms?
Doodle runs on Web, Mobile (iOS, Android). Freshservice runs on Web, Ios, Android.
Can I use Doodle for free?
Yes. Doodle has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Doodle best used for?
Doodle is most often used for scheduling, appointment booking, time tracking, resource management. Of those, scheduling and appointment booking are not what Freshservice is typically brought in for.
What can Doodle do that Freshservice cannot?
Doodle covers Group polls, 1:1 scheduling, Booking pages, Calendar sync. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Microsoft Teams, Slack, Web support, Ios support.

Answered from the vendors’ own pages

Doodle: Does Doodle offer a free plan?

Yes. Doodle's free plan includes one active group poll, one booking page, and one 1:1 meeting, limited to 10 slots per poll with ads displayed. Premium plans start at $15/month.

Source
Doodle: What are Doodle's pricing plans?

Professional plan costs $15/month (or $132/year). Team plan costs $19.95/user/month (or $8.95/user/month billed annually) with a two-seat minimum.

Source
Doodle: Does Doodle integrate with calendar apps?

Yes. Doodle integrates with Google Calendar and Outlook Calendar to prevent double-bookings. Slack integration allows poll creation and sharing directly in Slack channels.

Source
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Related pages

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