Softwr

Software · head to head

Cal.com vs Freshservice

Cal.com logo

Cal.com

Software

Scheduling infrastructure for everyone

From
Free
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Cal.com has a free tier, so it costs nothing to try first.
  • Each has a real cost: Cal.com free plan limited to single user only; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Cal.com covers Custom booking pages, Freshservice covers Incident management.

Where they differ

Only the attributes on which Cal.com and Freshservice actually diverge.

Attributes where Cal.com and Freshservice differ
AttributeCal.comFreshservice
Starting priceFree$19/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile app, Browser extensionWeb, Ios, Android
Founded20212010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cal.com

  • Custom booking pages
  • Team scheduling
  • Collective scheduling
  • Routing forms
  • Webhooks
  • Google Calendar
  • Outlook
  • Zoom

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Cal.com

  • Schedule meetings and manage availabilitynot Freshservice
  • Accept payments via Stripe and PayPalnot Freshservice
  • Integrate with Salesforce and HubSpotnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Cal.com
  • Asset management and change control for IT teamsnot Cal.com

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cal.com

  • Free plan limited to single user only
  • Free plan restricted to 1 user account
  • Teams plan requires yearly billing at $12/user/month
  • Organizations plan requires yearly billing at $28/user/month
  • Free plan lacks team collaboration features

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Cal.com

Free

No published plan breakdown. See the Cal.com review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Cal.com if

  • You need custom booking pages.
  • You want to start without paying.
  • You work on Web, Mobile app, Browser extension.
  • You also want team scheduling.
Cal.com review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Cal.com or Freshservice better?
Neither clearly leads. Cal.com starts at Free and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cal.com or Freshservice?
Cal.com has a free tier; the other does not. Paid plans start at Free for Cal.com and $19/month for Freshservice.
Does Cal.com or Freshservice run on more platforms?
Cal.com runs on Web, Mobile app, Browser extension. Freshservice runs on Web, Ios, Android.
Can I use Cal.com for free?
Yes. Cal.com has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Cal.com best used for?
Cal.com is most often used for schedule meetings and manage availability, accept payments via stripe and paypal, integrate with salesforce and hubspot. Of those, schedule meetings and manage availability and accept payments via stripe and paypal are not what Freshservice is typically brought in for.
What can Cal.com do that Freshservice cannot?
Cal.com covers Custom booking pages, Team scheduling, Collective scheduling, Routing forms. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Web support.
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Related pages

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