Telecommunications · head to head
Genesys Cloud vs Mailjet
The short version
- Only Mailjet has a free tier, so it costs nothing to try first.
- Each has a real cost: Genesys Cloud all four published tiers are billed annually; Mailjet free plan caps at 6,000 emails per month with a hard 200 emails per day limit
Where they differ
Only the attributes on which Genesys Cloud and Mailjet actually diverge.
| Attribute | Genesys Cloud | Mailjet |
|---|---|---|
| Starting price | $75/month | Free |
| Pricing model | subscription | freemium |
| Free tier | No | Yes |
| Platforms | Web, Desktop, Ios, Android | Web |
| Category | Telecommunications | Email Marketing |
| Founded | 1990 | Unknown |
Identical on both: user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Genesys Cloud
- Omnichannel
- ACD
- IVR
- Predictive engagement
- WFM
- Quality management
- Bots
- Salesforce
Only in Mailjet
Nothing recorded that Genesys Cloud does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Genesys Cloud
- Cloud contact centre across voice, digital and self service channelsnot Mailjet
- Workforce engagement and routing for large support operationsnot Mailjet
Mailjet
No use cases recorded yet. See the Mailjet review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Genesys Cloud
- All four published tiers are billed annually
- The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
- Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
- Entry pricing is $75 per user per month, rising to $240 on the top tier
Mailjet
- Free plan caps at 6,000 emails per month with a hard 200 emails per day limit
- Starter plan is capped at 2,000 contacts; unlimited contacts require the Essential tier
- Email credits do not roll over and unused emails expire at the end of each billing cycle
- Essential and Premium plans both cap at 15,000 emails per month for $17 and $27 respectively, so the price increase buys other features, not more volume
Pricing, plan by plan
Genesys Cloud
$75/month- Genesys Cloud CX 1$75/month
- Voice
- IVR
- Callback
- Genesys Cloud CX 2$110/month
- CX 1 + Digital
- Quality management
- WFM
- Genesys Cloud CX 3$140/month
- CX 2 + Analytics
- Advanced AI
- Journey management
Mailjet
FreeNo published plan breakdown. See the Mailjet review.
Which should you pick?
Choose Genesys Cloud if
- You need omnichannel.
- You work on Web, Desktop, Ios, Android.
- You also want acd.
Questions people ask
- Is Genesys Cloud or Mailjet better?
- Neither clearly leads. Genesys Cloud starts at $75/month and Mailjet at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Genesys Cloud or Mailjet?
- Mailjet has a free tier; the other does not. Paid plans start at $75/month for Genesys Cloud and Free for Mailjet.
- Does Genesys Cloud or Mailjet run on more platforms?
- Genesys Cloud runs on Web, Desktop, Ios, Android. Mailjet runs on Web.
- Can I use Mailjet for free?
- Yes. Mailjet has a free tier, so you can try it without paying. Genesys Cloud starts at $75/month.
- What is Genesys Cloud best used for?
- Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Mailjet is typically brought in for.
- What can Genesys Cloud do that Mailjet cannot?
- Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement.
Related pages
More on Genesys Cloud
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