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Field Service · head to head

FaciliWorks vs Kickserv

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
Kickserv logo

Kickserv

Field Service

Job management for small home service businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Kickserv has a free tier, so it costs nothing to try first.
  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; Kickserv deliberately limited: no advanced dispatch optimisation, inventory or multi-location depth
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, Kickserv covers Estimates to invoices.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and Kickserv actually diverge.

Attributes where FaciliWorks and Kickserv differ
AttributeFaciliWorksKickserv
Starting priceOn requestFree
Pricing modelquoteFree tier for very small use with paid plans above it; published on the vendor site
Free tierNoYes
PlatformsWindows, Web, iOS, Android, On-premiseWeb, iOS, Android, Cloud

Identical on both: user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in Kickserv

  • Estimates to invoices
  • Calendar scheduling
  • Customer history
  • QuickBooks sync

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot Kickserv
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot Kickserv
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot Kickserv
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot Kickserv

Kickserv

  • Small service operators moving off a whiteboard and paper invoicesnot FaciliWorks
  • Businesses wanting estimates and invoicing without an enterprise platformnot FaciliWorks
  • Trades needing QuickBooks sync without manual re-entrynot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

Kickserv

  • Deliberately limited: no advanced dispatch optimisation, inventory or multi-location depth
  • Reporting is basic compared with the larger platforms
  • Growing businesses commonly outgrow it and migrate, which is a real switching cost later
  • The free tier is genuinely small and most working use needs a paid plan

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

Kickserv

Free
  • FreeFree
    • Limited users
    • Core job management

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose Kickserv if

  • You need estimates to invoices.
  • You want to start without paying.
  • You work on Web, iOS, Android, Cloud.
  • You also want calendar scheduling.
Kickserv review

Questions people ask

Is FaciliWorks or Kickserv better?
Neither clearly leads. FaciliWorks starts at On request and Kickserv at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or Kickserv?
Kickserv has a free tier; the other does not. Paid plans start at On request for FaciliWorks and Free for Kickserv.
Does FaciliWorks or Kickserv run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. Kickserv runs on Web, iOS, Android, Cloud.
Can I use Kickserv for free?
Yes. Kickserv has a free tier, so you can try it without paying. FaciliWorks starts at On request.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what Kickserv is typically brought in for.
What can FaciliWorks do that Kickserv cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. Kickserv covers Estimates to invoices, Calendar scheduling, Customer history, QuickBooks sync.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

Kickserv: Is Kickserv free?

There is a free tier for very small use, with paid plans published above it. Most working businesses need a paid plan.

FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

Kickserv: Who is it for?

Small home-service operators running a handful of crews, not companies with large dispatch operations.

FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

Kickserv: Will I outgrow it?

Quite possibly. It is built for the simple end, and growing businesses commonly migrate to ServiceTitan or Jobber.

FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

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